Allison Fairley
Ocean Springs,MS
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
Work History
Customer Service Manager
Ball Heating And Air Conditioning
Biloxi, MS
09.2020 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Developed policies and procedures related to customer service operations.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
Customer Service Representative
AT&T Mobility
Ocean Springs, MS
09.2013 - 06.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Associate of Arts -
Mississippi Gulf Coast Community College
Perkinston, MS05-2023
Skills
- Schedule Coordination
- Project Management
- Workflow Management
- Account Management
- Quality Assurance
- Technical Support
- Handling Escalations
- Payment Collection
- Payment Processing
- Product Knowledge
- Customer Service
- Building rapport
- Store maintenance
- Sales closing
Affiliations
- Self taught MUA
- Self taught photographer
- Event Coordinator
References
References available upon request.
Timeline
Customer Service Manager
Ball Heating And Air Conditioning
09.2020 - Current
Customer Service Representative
AT&T Mobility
09.2013 - 06.2020
Associate of Arts -
Mississippi Gulf Coast Community College
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