Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Community Service Involvement
Training Licenses Certifications
Timeline
Generic
Allison Faulk

Allison Faulk

Community Director
League City,TX

Summary

Skilled Multi-Site Property Manager with over 14 years of experience delivering exceptional leadership in both commercial and residential real estate. A proven Community Director with a strong track record of driving occupancy, increasing NOI, and enhancing resident satisfaction through strategic operations, team development, and innovative problem-solving. Recognized for building strong relationships with senior leadership, creating structured processes that support long-term growth, and adapting to challenges with a results-oriented mindset. Passionate about resident retention, operational efficiency, and delivering clean, safe, and well-maintained communities that reflect the values of the organization.

Overview

13
13
years of professional experience
2
2
years of post-secondary education

Work History

Community Director

Kairoi Residential
Houston, TX
06.2024 - Current
  • Increased property occupancy from 88% to 97% within four months, despite challenges from a tornado and hurricane causing water intrusion in over 40% of units. Achieved a renewal capture rate of over 60% while successfully increasing rents by up to 21%, with an average increase of 12.5%.
  • Implemented in-house projects to reduce controlled expenses, minimizing the need for outsourcing and saving the property significant costs. Improved maintenance processes and vendor partnerships, driving operational efficiency.
  • Successfully raised the Net Promoter Score (NPS) through proactive resident engagement, exceptional customer service, and consistent communication, fostering a strong sense of community and satisfaction.
  • Overseeing maintenance projects, ensuring quality workmanship while adhering to budgetary constraints.
  • Developed and implemented unique and engaging activities for residents.

Sales Manager

Club Quarters
Houston, Texas
12.2023 - 06.2024
  • Preparing business plan and spearheading sales tactics for brand new luxury corporate apartments for short term stays
  • Built long-lasting client relationships through excellent customer service and consistent follow ups.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.

Commercial Property Manager/Leasing

Tarantino Properties
Houston, Texas
01.2021 - 12.2022
  • Provided direct oversight and management of a multimillion-dollar real estate portfolio and owned P&L for $3.5M
  • Established rental rates by surveying local rental rates, calculating overhead costs, and considering profit goals
  • Implemented cost-saving measures to reduce operating expenses and improve profitability.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
  • Maintained accurate financial records, including rent collection, budgeting, and reporting to stakeholders.

Senior Property Analyst

Greenspace Self Storage LLC
Houston, Texas
01.2018 - 12.2021
  • Increased property valuation accuracy by conducting thorough research and analysis of market trends, comparable properties, and local factors.
  • Played a vital role in acquiring land for new site developments via sale agreements and analyzing economic indicators
  • Relied on data-driven insights, algorithms, and third-party software to pinpoint land suitable for new development
  • Performed due diligence and entitlement for site acquisition, established scope of work, and ordered geographic studies

Senior Commercial Leasing Representative/Trainer

Boxer Property
Houston, Texas
01.2012 - 12.2018
  • Spearheaded property acquisition, management, disposition, and leasing by managing 510K sqft of property space
  • Monitored/managed vacancies, renewals, and expirations as well as delivered a seamless, positive leasing experience
  • Focused marketing on target audiences, trends, and property needs and enhanced rapport with prospective tenants
  • Functioned as senior representative and trainer for new leasing agents providing technical support, training, and mentoring

Education

Associate of Business Administration - Business Management

Lamar University
Beaumont, TX
08.2000 - 05.2002

Skills

  • Property management proficiency

  • Oversight of commercial properties

  • Oversight of construction projects

  • Training development

  • Client relationship management

  • Developing collaborative partnerships

  • Expense tracking and reporting

  • Strategic marketing initiatives

  • Team coaching and performance optimization

  • Membership expansion

Accomplishments

  • Achieved 100% occupancy for 3 of 4 commercial buildings, generating $525K in added revenue within 8 months.
  • Increased occupancy by 80% in a 325,000 sq. ft. building and leased a 365,000 sq. ft. portfolio to 96%, driving record-high ROI in year one.
  • Trained and mentored over 10 leasing agents across 8 commercial properties—many now top performers in their portfolios.
  • Reduced expenses by 10% over 2 quarters and increased monthly NOI by 50% for multiple industrial and retail centers.
  • Boosted customer satisfaction by 43% through implementation of customer service training for leasing staff.
  • Raised occupancy from 88% to 97%, captured 60%+ in renewals with rent increases up to 21%, improved NPS, and cut costs through in-house project execution.

Community Service Involvement

  • Coach & Volunteer, Youth Soccer Team, League City, TX
  • Volunteer, Citymark Church, League City, TX

Training Licenses Certifications

Realtor License, Texas, Active

Timeline

Community Director

Kairoi Residential
06.2024 - Current

Sales Manager

Club Quarters
12.2023 - 06.2024

Commercial Property Manager/Leasing

Tarantino Properties
01.2021 - 12.2022

Senior Property Analyst

Greenspace Self Storage LLC
01.2018 - 12.2021

Senior Commercial Leasing Representative/Trainer

Boxer Property
01.2012 - 12.2018

Associate of Business Administration - Business Management

Lamar University
08.2000 - 05.2002
Allison FaulkCommunity Director