Ashley Omeaku
Pflugerville,TX
Summary
Effective Property Manager offering excellent skills in customer service, telephone etiquette, and issue response. Highly organized and detail-oriented with extensive office management experience. Works cooperatively with property ownership, vendors, and residents. Thorough understanding of housing laws and resident management.
Overview
13
13
years of professional experience
Work History
Community Director
Volunteers of America
Austin, TX
01.2025 - Current
- Hires, trains, supervises, evaluates all staff.
- Manages the property office staff and/or functions, ensuring that all bookkeeping, marketing, and lease preparations are performed as required.
- Works closely with onsite case management and social service personnel.
- Collaborate social service coordinator and function.
- Assists in budget preparation for the property.
- Markets the property in accordance with Fair Housing and the management agent's guidelines.
- Submits reports as required by the management agent or mandated by the federal, state or local government.
- Maintains office files for all business and financial records, as well as properly crediting the computer and properly depositing all monies received.
- Inspects property daily to ensure building and grounds are properly maintained and take or suggest any actions needed for repair.
- Responds to all resident requests and complaints and request
Assistant Property Manager
Atlantic Housing Management
10.2022 - 12.2024
- Assisted in overseeing maintenance, administration, and improvements of 300 residential units.
- Responsible for the day to day financials, preparing month end management reports, operating expense recoveries and adjustments to actuals.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Maintained sufficient number of units market-ready for lease.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Responsible for keeping records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Track and prepare reports on progress of goals, objectives, timelines and budgets.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified applicant income, assets, expenses, and completed file tracking sheets.
- Complete final move-out walk-throughs with tenants to identify required repairs.
- Coordinate daily with Property Manager and leasing team to ensure all administrative duties are completed.
Leasing Consultant
Greystar
08.2021 - 08.2022
- Greeted clients, showed apartments, and prepared leases.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Collected rent in person and online and tracked resident payments and information in computer system.
- Maximized rental income while minimizing expenses through effective planning and control.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Senior Claims Specialist
Progressive
06.2015 - 08.2021
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Evaluated and settled complex insurance claims in strict timeframes.
- Followed up with customers on unresolved issues.
- Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Conducted full claim investigations and reported updates and legal actions.
- Processed and recorded new policies and claims.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Trained new customer service representatives on best practices, policies and procedures.
- Checked documentation for accuracy and validity on updated systems.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Calculated adjustments, premiums and refunds.
Hiring Specialist
Austin Supportive Living Center
01.2013 - 06.2015
- Assisted hiring managers with posting job requisitions by entering job requisition information in the on-line system.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Coordinated with hiring managers to complete application screening, schedule interviews, conducted reference and background checks on applicants.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
Education
Bachelor of Science - Criminal Justice
Huston Tillotson
Austin, TX10-2019
Associate of Arts - Business Administration
Austin Community College
Austin, TX08-2017
Skills
- Contract negotiation
- Microsoft Office proficiency
- Marketing and advertising
- Ability to successfully lead, manage, and teach people
- Organizational skills
- Strong communication skills, both oral and written
- Budgeting and financial reporting
- Fair housing regulations
- Property management expertise
- Policy Pro
- Yardi
- Onesite
- DOS Operating System
- Paycom
- Microsoft
- Teams
Timeline
Community Director
Volunteers of America
01.2025 - Current
Assistant Property Manager
Atlantic Housing Management
10.2022 - 12.2024
Leasing Consultant
Greystar
08.2021 - 08.2022
Senior Claims Specialist
Progressive
06.2015 - 08.2021
Hiring Specialist
Austin Supportive Living Center
01.2013 - 06.2015
Bachelor of Science - Criminal Justice
Huston Tillotson
Associate of Arts - Business Administration
Austin Community College