Allison Ford
St Peters,MO
Summary
Experienced Dental Customer Relations Specialist successful at managing high demands in fast-paced environments. Organized, driven and adaptable with change and excellent planning and problem-solving abilities. Offering 5+ years of experience and willingness to take on any challenge with Compass Health Network.
Overview
6
6
years of professional experience
Work History
Dental CRS
Compass Health Network
102 Compass Point Dr
02.2019 - Current
- Assisted patients in understanding their coverage limitations or non-covered services, promoting transparency and patient satisfaction during the billing process.
- Maintained knowledge of insurance coverage benefit levels, eligibility systems and verification processes.
- Communicate and inform patients of outreach financial resources for treatment coverage.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Maintain daily bank deposits in a timely manner, process deposit documents.
- Daily patient check in, check out and scheduling.
- Continuously enhancing knowledge of dental procedures, treatment and preventative care to optimize patient care and satisfaction.
Shipping and Receiving Clerk
Rx Systems Inc.
121 Point West Blvd, St. Charles, MO 63301
11.2017 - 01.2019
- Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Reviewed order data to verify transactions and shipping dates.
- Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
Education
General Education
St. Charles Community College
4601 Mid Rivers Mall Dr, Cottleville, Mo 633762010
High School Diploma -
Francis Howell Central High School
Saint Charles, MO2008
Skills
- Eligibility Determination
- Insurance Verification
- Documentation Review
- Customer Service
- Payment posting
- Medicaid Guidelines
- Task Prioritization
- Time management abilities
- Reliability
- Collaborative relationships
- Daily Bank Deposits
- Adaptability and Flexibility
- HIPAA Compliance
Compass Champion Award
Awarded Compass Champion Award in 2023 for patient care.
Timeline
Dental CRS
Compass Health Network
02.2019 - Current
Shipping and Receiving Clerk
Rx Systems Inc.
11.2017 - 01.2019
General Education
St. Charles Community College
High School Diploma -
Francis Howell Central High School