Allison Ford
St Peters,MO
Summary
Experienced Dental Customer Relations Specialist successful at managing high demands in fast-paced environments. Organized, driven and adaptable with change and excellent planning and problem-solving abilities. Offering 5+ years of experience and willingness to take on any challenge with Compass Health Network.
Overview
6
6
years of professional experience
Work History
Dental CRS
Compass Health Network
02.2019 - Current
- Assisted patients in understanding their coverage limitations or non-covered services, promoting transparency and patient satisfaction during the billing process.
- Maintained knowledge of insurance coverage benefit levels, eligibility systems and verification processes.
- Communicate and inform patients of outreach financial resources for treatment coverage.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Maintain daily bank deposits in a timely manner, process deposit documents.
- Daily patient check in, check out and scheduling.
- Continuously enhancing knowledge of dental procedures, treatment and preventative care to optimize patient care and satisfaction.
Shipping and Receiving Clerk
Rx Systems Inc.
11.2017 - 01.2019
- Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Reviewed order data to verify transactions and shipping dates.
- Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
Education
General Education
St. Charles Community College
4601 Mid Rivers Mall Dr, Cottleville, Mo 633762010
High School Diploma -
Francis Howell Central High School
Saint Charles, MO2008
Skills
- Eligibility Determination
- Insurance Verification
- Documentation Review
- Customer Service
- Payment posting
- Medicaid Guidelines
- Task Prioritization
- Time management abilities
- Reliability
- Collaborative relationships
- Daily Bank Deposits
- Adaptability and Flexibility
- HIPAA Compliance
Compass Champion Award
Awarded Compass Champion Award in 2023 for patient care.
Timeline
Dental CRS
Compass Health Network
02.2019 - Current
Shipping and Receiving Clerk
Rx Systems Inc.
11.2017 - 01.2019
General Education
St. Charles Community College
High School Diploma -
Francis Howell Central High School