Rosebella Rivera Bitanga
Orosi,CA
Summary
Dedicated Dental Patient Representative with expertise in enhancing patient satisfaction and streamlining scheduling. Known for effective communication and problem-solving skills, ensuring a compassionate and efficient patient experience.
Detail-oriented professional with over five years in dental patient services. Proven ability to optimize clinic workflows through efficient scheduling and patient education, while maintaining strict confidentiality and compliance with HIPAA regulations.
Compassionate representative committed to improving patient care coordination and satisfaction. Skilled in resolving inquiries and enhancing communication between patients and healthcare providers, fostering a supportive environment for optimal health outcomes.
Diligent employee with strong background as Patient Representative. Successfully facilitated patient intake and resolved complex billing issues. Demonstrated effective communication and problem-solving skills in fast-paced healthcare environment.
Professional with strong experience in patient relations, skilled in resolving issues and ensuring satisfaction. Proven ability to collaborate effectively within teams, adapt to changing needs, and achieve results. Expertise in handling patient inquiries, managing medical records, and coordinating with healthcare providers. Reliable, empathetic, and focused on delivering high-quality service.
Overview
16
16
years of professional experience
Work History
Dental Patient Representative
Family HealthCare Network
Visalia, CA
04.2019 - 12.2024
- Coordinated patient appointments and managed scheduling to optimize clinic workflow.
- Educated patients on insurance coverage, benefits, and healthcare options available.
- Resolved patient inquiries and concerns to enhance overall satisfaction levels.
- Collaborated with medical staff to streamline communication and improve service delivery.
- Implemented patient feedback processes to refine care strategies and enhance services offered.
- Trained new representatives on best practices for patient interaction and office procedures.
- Analyzed data trends in patient interactions to identify areas for operational improvement.
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Facilitated communication between patients, families, and medical professionals for optimal care coordination.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
- Improved patient retention rates by maintaining strong relationships through regular followups.
- Advocated for patients'' rights, ensuring their needs were met within the scope of the healthcare system.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Maintained strict confidentiality of sensitive information in compliance with HIPAA regulations and company policy.
- Educated patients on healthcare policies and procedures, promoting adherence to treatment plans.
- Contributed to a positive workplace culture by actively participating in team meetings and professional development opportunities.
- Provided exceptional customer service to patients, creating a welcoming and supportive environment.
- Assisted patients with insurance claims, facilitating smooth transactions and proper coverage.
- Monitored patient flow throughout day to maintain appointment times and schedules.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Verified patient insurance eligibility and entered patient information into system.
Medical Assistant/Receptionist
Family HealthCare Network
Visalia, CA
09.2014 - 04.2019
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Assisted in patient intake processes, ensuring accurate documentation and data entry.
- Coordinated communication between healthcare providers and patients to enhance service delivery.
- Trained new staff on office procedures, improving team efficiency and cohesion.
- Developed and maintained strong relationships with patients to foster a supportive environment.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Enhanced office productivity by handling high volume of callers per day.
- Streamlined appointment scheduling for increased efficiency and reduced patient wait times.
Administrative Assistant
US Department of Agriculture
Parlier, CA
10.2008 - 02.2011
- Coordinated scheduling for departmental meetings and events, ensuring efficient use of resources.
- Managed communication between stakeholders, facilitating information flow and enhancing collaboration.
- Developed and maintained filing systems, improving document retrieval and organization processes.
- Assisted in preparing reports and presentations, contributing to informed decision-making within the department.
- Streamlined administrative procedures, resulting in improved workflow efficiency and reduced processing time.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
Associate of Arts - Registered Nursing
San Joaquin Valley College
Visalia, CA04-2012
MBA - Business Administration And Management
Divine Word College Of Laoag
Laoag City, Philippines04-1979
Associate of Arts - Medical Assistant
Maric College of Medical Careers
Vista05-2000
Bachelor of Science -
Divine Word College of Laoag
Laoag City, Philippines10-1976
Skills
- Customer service
- Privacy and confidentiality
- Scheduling appointments
- Insurance verification
- Medical terminology
- Patient data confidentiality
- Relationships and rapport
- Recordkeeping
- Cross-cultural sensitivity
- Patient data privacy
- Registration process management
- Financial needs determination
- Registration services
- Multitasking and organization
- Clinical data entry
- Patient service and assistance
- Friendly and outgoing
- Problem-solving
- HIPAA compliance
- Patient check-in
- Verbal and written communication
- Registration and admissions
- Relationship building
- Phone and email etiquette
- Patient education
- Appointment scheduling
- Insurance billing
- Payment processing
- Eligibility determination
- Records maintenance
- Intake assessment
- Medical billing
- Paging systems
- Scheduling diagnostic procedures
- Financial procedures adherence
- Regulatory compliance
- Fee collection
- Post-discharge care coordination
- Referral coordination
- Insurance company billing
- Patient identity verification
- Teamwork and collaboration
- Punctual and hardworking
- Problem-solving abilities
- Calm and effective under pressure
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
Languages
Pilipino/Tagalog
Full Professional
Timeline
Dental Patient Representative
Family HealthCare Network
04.2019 - 12.2024
Medical Assistant/Receptionist
Family HealthCare Network
09.2014 - 04.2019
Administrative Assistant
US Department of Agriculture
10.2008 - 02.2011
Associate of Arts - Registered Nursing
San Joaquin Valley College
MBA - Business Administration And Management
Divine Word College Of Laoag
Associate of Arts - Medical Assistant
Maric College of Medical Careers
Bachelor of Science -
Divine Word College of Laoag