Alyssa Montalvo
Bronx
Summary
Motivated professional with experience supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in insurance verification and scheduling software.
Overview
7
7
years of professional experience
Work History
Dental Patient Service Representative
Urban Health Plan, Inc
Bronx
01.2022 - Current
- Facilitated appointment scheduling and registration, ensuring seamless patient experiences.
- Managed verification of insurance information, collection of payments, and appointment scheduling to ensure accurate patient transactions.
- Updated patient records in electronic health systems accurately and promptly.
- Assisted with scheduling follow-up appointments according to provider availability.
- Coordinated with team members to streamline patient service workflows, enhancing overall efficiency.
- Answered incoming calls in a professional manner.
- Supported front desk operations by maintaining a welcoming environment.
- Inputted patient demographic data into electronic health record system.
- Maintained a clean and organized reception area.
Sales Lead
Romantic Depot
Bronx
02.2020 - 12.2022
- Led team to deliver outstanding customer service, enhancing customer satisfaction and loyalty.
- Engaged shoppers by offering tailored assistance and detailed information on merchandise and product features.
- Assisted customers in selecting products that meet their needs and preferences effectively.
- Maintained attractive merchandise displays to maximize purchases.
- Exceeded department expectations for productivity and accuracy levels.
- Managed cash register operations with POS system, ensuring accurate processing of sales and returns.
Pharmacy Associate
The Medicine Cabinet Pharmacy
Yonkers
07.2019 - 01.2020
- Processed prescription orders accurately and efficiently for diverse customer needs.
- Informed customers about available pharmacy services including immunizations and health screenings.
- Trained new pharmacy associates on operational procedures and customer service skills to enhance team effectiveness.
- Managed cash register operations and conducted daily financial reconciliations to ensure accurate transactions.
- Ensured clean, organized work environment, adhering to safety standards for customer and staff well-being.
Education
Associate of Science -
Weschester Community College
Yonkers, NY08-2027
High school diploma -
James Baldwin School
Manhattan, NY01-2018
Skills
- Patient care
- Medical receptionist
- Medical office skills
- Medical Scheduling
- Medical Billing
- Insurance Verification
- Dental terminology
- EHR systems
- EMR systems
- Front desk
- Customer service
- Clerical skills
- Data entry
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Computer skills
- Time management
- Organizational skills
- Communication skills
- HIPAA
- Phone etiquette
- Administrative skills
- Office experience
- Administrative skills
- Phone etiquette
Languages
Spanish, Expert
Timeline
Dental Patient Service Representative
Urban Health Plan, Inc
01.2022 - Current
Sales Lead
Romantic Depot
02.2020 - 12.2022
Pharmacy Associate
The Medicine Cabinet Pharmacy
07.2019 - 01.2020
Associate of Science -
Weschester Community College
High school diploma -
James Baldwin School