Nickole Fruean
Honolulu,HI
Summary
Accomplished in delivering exceptional customer service and skilled in multitasking, as demonstrated at Waikiki Health Ctr. Expert in insurance verification and proficient in patient care coordination, showcasing a blend of teamwork and professionalism. Achieved significant improvements in patient satisfaction and operational efficiency through effective communication and meticulous attention to detail.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dental Patient Service Representative
Waikiki Health Ctr
01.2024 - Current
- Provide customer service of high-standard professional level to patients and associates in person and or on the telephone.
- Verifies and checks eligibility and insurance benefit for every patient.
- Ensures that all departmental wide registration forms are completed and signed by the patient. These forms include: registration, HIPAA, insurance, billing, and release of information.
- Schedules appointments and monitors each provider schedule for conflicts. Documents all conversations and communications with patients and other medical and dental offices in the Dentrix Enterprise health record.
- Other duties as assigned.
Lab Assistant
Queens Medical Center
08.2023 - 11.2023
- Obtains blood specimens and collects non-blood specimens such as urine, sputum, and throat swabs for laboratory testing.
- Performs screening tests and reports results.
- Processes specimens to prepare them for laboratory testing.
- Prepares specimens for reference laboratory dispatch and testing.
Phlebotomist Intern
LBJ Medical Center
03.2020 - 05.2023
- Draw patient's blood, label specimens, centrifuge tubes then transport
- Answer incoming calls, document any incidents or occurrences
- Conduct point of care testing (Pregnancy, Urine Dipstick, Fit Stool).
- Sanitize work area and restock supplies
- Endorse any time draws or unable draws to next shift
Education
Master of Science - Public Health
Southern New Hampshire University
Manchester, NH12.2025
Bachelor of Science - Public Health
Southern New Hampshire University
Manchester, NH07.2023
High School Diploma -
Samoana High School
Pago Pago, AS07.2016
Skills
- Patient greeting
- Multitasking
- Insurance verifying (Medicaid, etc)
- Teamwork, professionalism
Accomplishments
- National Society of Leadership and Success (NSLS)
Orlando, Florida | 02/2023
- Southern New Hampshire University
Honor Roll Student
Certification
- American Medical Technologist
Registered Phlebotomist Technician - 2022
- American Heart Association
CPR Certification - 2024
- EKG Certification - 2022
Languages
Samoan
Native or Bilingual
Timeline
Dental Patient Service Representative
Waikiki Health Ctr
01.2024 - Current
Lab Assistant
Queens Medical Center
08.2023 - 11.2023
Phlebotomist Intern
LBJ Medical Center
03.2020 - 05.2023
Master of Science - Public Health
Southern New Hampshire University
Bachelor of Science - Public Health
Southern New Hampshire University
High School Diploma -
Samoana High School
- American Medical Technologist
Registered Phlebotomist Technician - 2022
- American Heart Association
CPR Certification - 2024
- EKG Certification - 2022
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