Priscilla Donoso
Patient Service Representative
Peachtree City,GA
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Epic.
Overview
19
19
years of professional experience
Work History
Patient Service Representative /Customer Service Representative
Sutter Shared Services
West Valley City, UT
10.2012 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
- Verified insurance eligibility and coverage for patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided excellent customer service to patients and medical staff.
- Facilitated communication between patients and various departments and staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Answered incoming calls, scheduled appointments and filed medical records.
Certified Nursing Assistant
Avalon Care Center
Bountiful , Utah
09.2004 - 10.2004
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Upheld infection control and prevention policies across different patient-facing areas.
Education
Associate of Applied Science - Medical Assisting
Steven Henagars College
Ogden 05.2001 -
Skills
Interpreting physician orders
undefinedTimeline
Patient Service Representative /Customer Service Representative
Sutter Shared Services
10.2012 - Current
Certified Nursing Assistant
Avalon Care Center
09.2004 - 10.2004
Associate of Applied Science - Medical Assisting
Steven Henagars College
05.2001 -
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