Yvonne Davis
Richmond,VA
Summary
Skilled Dental Assistant with proven expertise in dental radiography and exceptional customer service, honed at Mercy Fitzgerald Hospital. Excelled in maintaining HIPAA compliance and enhancing patient satisfaction through efficient chairside support and effective communication. Demonstrated adaptability and a commitment to excellence in fast-paced healthcare settings.
Experienced with patient care and dental procedure support, ensuring smooth clinic operations. Utilizes effective sterilization and infection control practices for safe environment. Knowledge of dental software and radiography, enhancing patient care quality and clinic efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dental Assistant/Patient Service Representative
Mercy Fitzgerald Hospital
08.2020 - 11.2024
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Dental Assistant/Front Desk Receptionist
Jefferson Torresdale Hospital
07.2017 - 11.2020
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Patient Access Representative /Registered Dental Assistant
Dream Smile Dental
03.2016 - 06.2017
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Knowledge able in Dental terminology,Law, ethics and records
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer, competent in Microsoft office, Proper patient telephone etiquette
Education
Expanded Functional Dental Assistant Diploma - Dental
All State Career School
Essington, PA07-2016
GED -
GED PA Department Of Education
Essington, PA06-2013
Skills
- Dental impressions
- Dental radiography
- Digital X-ray proficiency
- Equipment sterilization
- HIPAA compliance
- Customer service
- Patient confidentiality
- Patient intake
- Medical terminology
- Patient greeting
- Office administration
- Data entry proficiency
- Document filing
- Reception management
- Sterilization procedures
- Verbal and written communication
- Electronic health records
Certification
Pennsylvania State Broad of Dentistry, EFDA License
Dental Assisting National Board, Radiology Certification
American Heart Association, BLS for Healthcare Provider & First Responder 1/2016
PA Child Abuse Certificate
Timeline
Dental Assistant/Patient Service Representative
Mercy Fitzgerald Hospital
08.2020 - 11.2024
Dental Assistant/Front Desk Receptionist
Jefferson Torresdale Hospital
07.2017 - 11.2020
Patient Access Representative /Registered Dental Assistant
Dream Smile Dental
03.2016 - 06.2017
Expanded Functional Dental Assistant Diploma - Dental
All State Career School
GED -
GED PA Department Of Education
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