Nickole Fruean
Honolulu,HI
Summary
Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.
Overview
5
5
years of professional experience
Work History
Dental Patient Service Representative
Waikiki Health Ctr
Honolulu, HI
01.2024 - 03.2025
- Deliver exceptional customer service to patients and associates both in person and via telephone.
- Validates insurance coverage for all patients.
- Oversees completion of various essential forms including HIPAA, insurance, billing, and release of information.
- Scheduled appointments and resolved conflicts in provider schedules.
- Other duties, as assigned.
Phlebotomist
LBJ Medical Center
Pago Pago, American Samoa
03.2020 - 05.2023
- Collected blood specimens efficiently, ensured accurate labeling, and prepared them for transportation.
- Responded to incoming calls, recorded incidents.
- Performed point of care tests including pregnancy and urine dipstick.
- Maintained cleanliness of work area.
- Authorized transfer of incomplete draws to subsequent shifts.
Education
Master of Science - Public Health
Southern New Hampshire University
Manchester, NH12.2025
Bachelor of Science - Public Health
Southern New Hampshire University
Manchester, NH07.2023
High School Diploma -
Samoana High School
Pago Pago, AS07.2016
Skills
- Customer service
- Attention to detail
- Electronic health records
- Appointment scheduling
- Medicaid
- Insurance verification
- Effective communication
- Workflow optimization
Timeline
Dental Patient Service Representative
Waikiki Health Ctr
01.2024 - 03.2025
Phlebotomist
LBJ Medical Center
03.2020 - 05.2023
Master of Science - Public Health
Southern New Hampshire University
Bachelor of Science - Public Health
Southern New Hampshire University
High School Diploma -
Samoana High School
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