Allison Fritz
Marriott International, Inc.
Omaha,NE
9
years of professional experience
Dynamic customer service professional with a proven track record at Marriott International, excelling in complaint resolution and relationship building. Recognized for enhancing customer satisfaction and loyalty through effective problem-solving and product knowledge. Skilled in CRM and team development, consistently exceeding performance metrics and driving sales growth.
Work History
Customer Service Representative
7 Years 8 Months- Assisted guests with inquiries, ensuring exceptional customer satisfaction and efficient service delivery.
- Resolved guest complaints promptly, enhancing overall guest experience and loyalty.
- Managed booking systems, providing accurate information on reservations and availability.
- Collaborated with team members to streamline operational processes, improving service efficiency.
- Developed positive relationships with guests through personalized interactions, resulting in increased repeat visits.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
- Improved resolution time with effective problem-solving for customer complaints.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Retail Sales Associate
11 Months- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted with inventory management, ensuring accurate stock levels and product displays.
- Trained new associates on store policies, sales techniques, and customer engagement strategies.
- Collaborated with team members to achieve sales goals through effective merchandising strategies.
Education
High School Diploma
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Call center experience
Computer proficiency
Complaint handling
Complaint resolution
Customer satisfaction measurement
Call center operations
Product knowledge
Team development
Customer relationship management (CRM)
Prioritization
Timeline
Customer Service Representative
Marriott International, Inc.
11.2018 - 07.2026Read More
Retail Sales Associate
Kohls Department Store
12.2017 - 11.2018Read More
Benson High School
High School Diploma
Read More