Allison Cowan
Nephi
Summary
Experienced direct support professional prepared for impactful contributions in caregiving field. Strong focus on collaboration, reliability, and adaptability. Skilled in providing compassionate care, assisting with daily activities, and managing diverse needs. Valued for problem-solving abilities, empathy, and effective communication.
Overview
5
5
years of professional experience
Work History
Direct Support Staff Member
Chrysalis
01.2017 - 07.2019
- Managed challenging behaviors through effective communication, de-escalation techniques, and crisis intervention strategies.
- Assisted clients with daily living tasks for increased autonomy and satisfaction.
- Participated in ongoing training programs to enhance knowledge base and stay current on best practices within the field.
- Provided transportation assistance as needed, enabling clients to access appointments, resources, or recreational activities safely.
- Improved client well-being by providing emotional support and fostering strong relationships.
Administrative Assistant
Chrysalis
01.2014 - 02.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
Nursing
Snow College
Ephraim, UTSkills
Food preparation, situational awareness, and a positive attitude
Timeline
Direct Support Staff Member
Chrysalis
01.2017 - 07.2019
Administrative Assistant
Chrysalis
01.2014 - 02.2018
Nursing
Snow College