Allison Gossack
Manhattan,KS
Summary
Results-driven sales and account manager known for building strong client connections and closing new business across independent automotive, fleet, government, dealership, and regional accounts. Background includes territory management, market research, and tailored pricing strategies and programs that improve retention, revenue, and customer loyalty. Skilled in negociation, CRM systems, and performance tracking; with success resolving billing, logistics, inventory, and service issues, while strengthening customer retention and growing market share
Overview
20
20
years of professional experience
Work History
Commercial Accounts Manager
Advance Auto Parts Inc
06.2012 - Current
- Managed existing commercial account portfolios, strengthening customer relationships and retention.
- Prospected for new business in various sectors - body shop, fleet and government, new vehicle dealers, independently owned repair facilities, national and regional account groups
- Played a key role in establishing relationships and growing business with regional account owners across Kansas and Missouri
- Negotiated pricing and service terms to support profitable business growth and market share gain
- Utilized specific programs, rewards, pricing pitches, rebates, etc tailored to each individual customers' needs and triggers to lock in preferential vendor selection
- Assessed and solved transportation and logistics issues with distribution loops and timing coordination
- Resolved account issues, ensuring accurate billing and consistent customer communication.
- Resolved account issues regarding accounting, billing, catalog access, program benefits, rebate earnings questions, part and product concerns through consistent customer communication.
- Effectively tracked open cases for customer support and followed through to conclusion and followed up with effective conversation and communication to the customer
- Developed growth strategies for existing accounts and prospected for new commercial opportunities through market research and cold calling
- Monitored sales activity and account performance to identify service improvements.
Service Advisor
Dick Edwards Ford Lincoln Mercury
09.2010 - 06.2012
- Advised customers on maintenance and repair needs, translating vehicle concerns into accurate service recommendations.
- Prepared estimates, explained repair costs, and reviewed recommended services with clear communication.
- Monitored technician progress, updated customers on repair status, and resolved service concerns promptly.
- Scheduled service appointments, coordinated workflow, and maintained efficient repair order processing.
Sales Manager
Autozone LLC
10.2007 - 01.2012
- Directed sales floor operations, aligning daily priorities with customer service and revenue goals.
- Coached team members on product knowledge, selling techniques, and commercial account support.
- Resolved customer concerns and escalated issues to protect service quality and retention.
- Monitored inventory levels and coordinated stock replenishment to maintain shelf availability.
- Foundations Class Instructor for New Hire Employees
- Inventory Lead for district
Manager
Valentino's Buffet
08.2007 - 06.2011
- Directed daily buffet operations, ensuring smooth service, food quality, and guest satisfaction.
- Trained team members on service standards, sanitation procedures, and restaurant policies.
- Monitored inventory levels, coordinated ordering, and reduced stock shortages during peak service.
- Proficient in all areas of house - kitchen, dishroom, service, waitstaff, and to-go ordering
Sales Associate
Checker Auto Parts
04.2007 - 08.2007
- Processed sales transactions, returns, and exchanges accurately through point-of-sale systems.
- Advised customers on automotive parts, matching needs to vehicle specifications and repair requirements.
- Resolved customer questions by locating parts, pricing, and product availability quickly.
- Maintained organized sales floor and stocked merchandise to support efficient customer service.
Education
No Degree - Engineering
Kansas State University
Manhattan, KSHigh School Diploma -
Charles M Russell High School
Great Falls, MT06-2007
Skills
- Client acquisition
- Lead generation
- Proficient in CRM systems
- Sales revenue generation
- Performance tracking
- Territory management
- Client portfolio development
- Technical sales acumen
- Advanced technical understanding
- Competitor analysis
- Business strategies
- Account management
- Commercial account support
- Strategic problem-solving
- Analytical sales insights
Timeline
Commercial Accounts Manager
Advance Auto Parts Inc
06.2012 - Current
Service Advisor
Dick Edwards Ford Lincoln Mercury
09.2010 - 06.2012
Sales Manager
Autozone LLC
10.2007 - 01.2012
Manager
Valentino's Buffet
08.2007 - 06.2011
Sales Associate
Checker Auto Parts
04.2007 - 08.2007
No Degree - Engineering
Kansas State University
High School Diploma -
Charles M Russell High School