ALLISON GUSTAFSON
Abilene
Summary
Results-driven manager with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving corporate standard. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing business needs.
Overview
8
8
years of professional experience
Work History
Manager
7Brew
04.2025 - Current
- Managed labor and scheduled up to 60-70 employees.
- Increased our sales by putting a heavy emphasis on SOS goals and urgency as a team.
- Supervised daily operations ensuring company standards are being followed.
- Trained and mentored employees on the 7Brew standard in regard to "The Big 3".
- Implemented improvements in the stand that enhanced workflow efficiency as well as an overall drop in waste that positively affected my Cost of Goods.
Shift Lead
7 Brew
Abilene, TX
08.2024 - 04.2025
- Led team in daily store operations, ensuring optimal customer service and staff performance.
- Trained new employees on 7 Brew standard.
- Underwent training with the previous manager to learn the responsibilities of running an efficient stand.
CUSTOMER SERVICE MANAGER
HOBBY LOBBY
08.2022 - 08.2024
- Employed as a Customer Service Manager within the first five months at Hobby Lobby. Managed cashiers, ensured customer satisfaction, and resolved complaints or issues promptly. Coordinated breaks and lunches for entire store, demonstrating strong attention to detail. Created a welcoming environment for customers at Hobby Lobby.
- Developed training programs to enhance staff knowledge of product offerings and customer engagement techniques.
SHIFT LEAD
PLATO'S CLOSET
02.2021 - 02.2022
- Promoted to shift lead at Plato's Closet within months; opened and closed store, managed employees during shifts, and established goals and projects for nightly operations.
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored new team members, enhancing overall team performance and customer service.
- Coordinated inventory management, optimizing stock levels and reducing discrepancies.
TEAM MEMBER
CHICK-FIL-A
08.2018 - 01.2021
- Trained in excellent customer service and time management as a team member for Chick-Fil-A.
Education
HIGH SCHOOL DIPLOMA -
HOMESCHOOL
03.2021
ASSOCIATE OF SCIENCE DEGREE - undefined
BLUEFIELD COLLEGE
03.2021
Skills
- Conflict management
- Customer satisfaction
- Time optimization
- Written communication
- Employee training
- Task management
- Team collaboration
- Customer engagement
- Policy implementation
- Recruiting and interviewing
- Scheduling and coordinating
Timeline
Manager
7Brew
04.2025 - Current
Shift Lead
7 Brew
08.2024 - 04.2025
CUSTOMER SERVICE MANAGER
HOBBY LOBBY
08.2022 - 08.2024
SHIFT LEAD
PLATO'S CLOSET
02.2021 - 02.2022
TEAM MEMBER
CHICK-FIL-A
08.2018 - 01.2021
ASSOCIATE OF SCIENCE DEGREE - undefined
BLUEFIELD COLLEGE
HIGH SCHOOL DIPLOMA -
HOMESCHOOL