Allison Hargrave
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Case Manager
Ventures Properties
06.2023 - Current
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
Administrative Assistant
Schultz enterprises
04.2019 - 12.2021
- Carries out administrative duties such as filing, typing, copying, binding, scanning, answering calls, scheduling jobs, payroll, invoices, submit and reconcile reports, writing letters and emails, accounts payable and receivable
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managing schedule for the following day.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
Special Education Paraeducator
Wilson middle school
10.2017 - 05.2021
- Maintained positive attitude and affirmatively communicated with each student.
- Offered student support through special accommodations, extra assistance, and assessments.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Supported teacher in development of individual learning strategies.
- Provided one-on-one support for students with special needs, ensuring they received appropriate accommodations during testing and assessments.
- Assisted in the development of social skills programs, fostering positive relationships among students and improving classroom dynamics.
Barista
Scooters Coffee Shop
08.2016 - 05.2017
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Demonstrated mastery of customer service call script within specified timeframes
- Initiated operations improvements to improve overall call center productivity.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
Education
Associate of Arts - Human Services
Iowa Western Community College
Council Bluffs, IA05.2023
High School Diploma -
Thomas Jefferson High School
Council Bluffs, IA06.2016
Skills
Case Documentation
- Organization and Multitasking
- Problem-Solving
- Case Management
- Relationship Building
- Positive Attitude
- MS Office
- Needs Assessment
- Critical Thinking
- Customer Service
- Data Entry
- Teamwork and Collaboration
- Sorting and Categorizing
Timeline
Case Manager
Ventures Properties
06.2023 - Current
Administrative Assistant
Schultz enterprises
04.2019 - 12.2021
Special Education Paraeducator
Wilson middle school
10.2017 - 05.2021
Barista
Scooters Coffee Shop
08.2016 - 05.2017
Associate of Arts - Human Services
Iowa Western Community College
High School Diploma -
Thomas Jefferson High School