Allison Hensley
Van Alstyne,TX
Summary
Organized and efficient Service supervisor supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.
Overview
8
8
years of professional experience
Work History
Service Supervisor
TPC Craig Ranch
07.2019 - 06.2023
- Assisted with training and development of team members.
- Handled membership complaints and inquiries.
- Monitored team's performance and gave feedback when necessary.
- Managed all "on course" food and beverage.
- Hosted AT&T Byron Nelson in 2021,2022,2023 and managed the Champions Club 18th hole bar with capacity of 1200ppl.
Server Shift Leader
Hurricane Creek Country Club
06.2015 - 07.2019
- Cultivated warm relationships with regular members.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma -
Van Alstyne High School
Van Alstyne, TX05.2015
Skills
- Microsoft Outlook
- Microsoft Windows
- Microsoft Word
- Microsoft PowerPoint
- Progress Monitoring
- Google Docs
- Adobe Systems Adobe Acrobat
Timeline
Service Supervisor
TPC Craig Ranch
07.2019 - 06.2023
Server Shift Leader
Hurricane Creek Country Club
06.2015 - 07.2019
High School Diploma -
Van Alstyne High School
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