TIMOTHY HOFFMAN
Miami,FL
Summary
Goal-oriented Supervisor with experience in fast paced settings in the elevator industry. Forward-thinking when reviewing project requirements to determine precise solutions. Composed professional when working under tight schedules and limited budgets to achieve innovative designs meeting and exceeding objectives.
Overview
24
24
years of professional experience
Work History
Service Supervisor
Schindler Elevator
04.2021 - Current
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Monitored team's performance and made adjustments as necessary.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Manage 8 Service mechanics and Repair teams
Service Supervisor
Otis Elevator Company
02.2016 - 03.2021
- Managed iPhone app development and deployment Train newly hired Service Supervisors
- Collaborated with quality team members and leaders to monitor conformance to quality standards
- Facilitated improvement protocols to decrease error rate and mitigate non-conformance
- Managed training calendar for entire fiscal year, including setting course plans
- Led training classes and recorded instruction for later use
- Presented training information via live demo simulations and team exercises
- Scripted, recorded and uploaded instructional videos for remote learning students
- Reduced process gaps by effectively training new hires on best practices and protocols
- Managed Service, Repair, and Open Order Mechanics
Service Supervisor
Otis Elevator Company
10.2008 - 02.2016
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices
- Established organizational vision and developed strategies to achieve goals
- Assigned tasks to associates to fit skill levels and maximize team performance
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Assessed upcoming projects to forecast projected resource requirements
- Implemented policies and standard operating procedures and managed quality, customer service and logistics
- Managed pre-inspections, site supervision, site measurements, and scheduling
- Directed day-to-day service operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
Service Apprentice
Otis Elevator Company
07.2005 - 10.2008
- Worked in Repair, Open Order, and Service
- Performed troubleshooting and diagnostics of elevator equipment
- Completed preventive and corrective maintenance on elevator equipment Performed Repair and Open Order as needed
New
Equipment Apprentice Miami Elevator
01.2002 - 07.2005
- Completed semi-skilled and skilled work under supervision of fully qualified mechanics.
Apprentice Elevator Mechanic
Miami Elevator
11.1999 - 12.2001
- Completed semi-skilled and skilled work under supervision of fully qualified mechanics
Education
Bachelor of Arts - Public Administration
Barry University
Miami, FL03.2014
Education Program -
National Elevator Industry
Miami, FL07.2005
Skills
- Leading Crews
- Coordination
- Supervision
- Project Management
- Manage Budgets
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power Point
- Microsoft Windows
Timeline
Service Supervisor
Schindler Elevator
04.2021 - Current
Service Supervisor
Otis Elevator Company
02.2016 - 03.2021
Service Supervisor
Otis Elevator Company
10.2008 - 02.2016
Service Apprentice
Otis Elevator Company
07.2005 - 10.2008
New
Equipment Apprentice Miami Elevator
01.2002 - 07.2005
Apprentice Elevator Mechanic
Miami Elevator
11.1999 - 12.2001
Bachelor of Arts - Public Administration
Barry University
Education Program -
National Elevator Industry
Similar Profiles
David CreedonDavid Creedon
Senior Field Superintendent at Suburban Elevator - DBA Schindler ElevatorSenior Field Superintendent at Suburban Elevator - DBA Schindler Elevator
Colleen WilliamsColleen Williams
Senior District Accounts Receivables at Schindler ElevatorSenior District Accounts Receivables at Schindler Elevator
Ayondela WebsterAyondela Webster
Invoicing Specialist at Schindler ElevatorInvoicing Specialist at Schindler Elevator
Rosa RomanRosa Roman
Associate Project Manager at Schindler ElevatorAssociate Project Manager at Schindler Elevator
Efrainny Rodriguez ConcepcionEfrainny Rodriguez Concepcion
Front Desk at Chesterfield hotelFront Desk at Chesterfield hotel