Ciera Thomas
Baton Rouge,LA
Summary
Customer-focused Service Supervisor with qualifications in customer service, personal service, account management, staff development and team leadership. Superb conflict resolution and de-escalation abilities. Accomplished in delivering world-class service and improving customer interactions.
Overview
6
6
years of professional experience
Work History
Service Supervisor
Albertsons Grocery Store
05.2020 - Current
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Monitored team's performance and gave feedback when necessary.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Responded to customer requests for products, services, and company information.
Barista
Community Coffee
06.2021 - 04.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Recommended products based on solid understanding of individual customer needs and preferences.
Server & Hostess
IHOP
Baton Rouge, LA
06.2017 - 03.2020
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Education
Bachelor of Arts - Political Science
University of Louisiana At Lafayette
Lafayette, LA12.2024
High School Diploma -
Broadmoor Senior High School
Baton Rouge, LA05.2017
Skills
- Microsoft Windows
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
- Google Docs
- Time Management
- Critical Thinking
- Customer Care
Timeline
Barista
Community Coffee
06.2021 - 04.2023
Service Supervisor
Albertsons Grocery Store
05.2020 - Current
Server & Hostess
IHOP
06.2017 - 03.2020
Bachelor of Arts - Political Science
University of Louisiana At Lafayette
High School Diploma -
Broadmoor Senior High School
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