Allison Hernandez
Las Vegas
Summary
Medical Device Sales Representative with extensive experience in account management and territory growth. Expertise in fostering relationships with surgeons and healthcare professionals, delivering impactful training on innovative surgical techniques, and enhancing patient care. Committed to driving sales growth and improving clinical outcomes through strategic collaboration.
Overview
15
15
years of professional experience
Work History
Key Account Manager- Bulkamid
Axonics
Las Vegas
10.2023 - 12.2024
- Identified growth opportunities within existing accounts and potential customers to expand market reach.
- Managed key accounts to nurture customer relationships and drive satisfaction.
- Delivered client presentations highlighting product features and benefits to support informed decision-making.
- Provided training and support to clients on product usage and best practices.
- Created wet labs to facilitate effective training for surgeons.
Clinical Specialist
Axonics
Las Vegas
04.2022 - 10.2023
- Collaborated with cross-functional teams to enhance patient care solutions.
- Managed patient education on advanced neuromodulation therapies.
- Collaborated with healthcare providers to optimize treatment plans.
- Conducted product demonstrations and training sessions for clinical staff.
Senior Technology Consultant
Arthrex- Goode Surgical
Las Vegas
04.2011 - 04.2022
- Promoted to sales position after year and a half as a clinical specialist
- Educated and trained urologists and female health specialists on urethral bulking techniques, enhancing patient care for women with stress urinary incontinence.
- Established and facilitated wet labs for urology and GYN surgeons to enhance their surgical skills.
- Established relationships with trial patients, providing education on SNM trials and guiding them through trial processes to surgery.
- Assisted urologists in operating room with proper placement and testing of SNM devices, ensuring optimal patient outcomes.
- Exceed customer service expectations and gain confidence in clients, leading to an increase in repeat business.
- Research to identify and contact sales prospects to continually build sales pipeline.
- Managed teams from 3-8 sports sales representatives daily, focusing on surgeon coverage, logistics and sales opportunities.
- Draft sales contracts and negotiate deals with customers, landing new surgery center deals and relationships.
- Teach new hires proper OR etiquette, orthopedic surgeries, and proper product usage.
- Increase sales and revenue growth through sales of knee/hip, shoulder, capital equipment, video, and biological products.
- Serve as primary contact for multiple accounts encompassing account management and sales responsibilities.
- Maintained hospital and surgery center stock while setting PAR levels for efficient workflow.
- Teach surgeons new innovative surgeries and techniques to help them treat their patients better.
Assistant Store Manager
Abercrombie & Fitch
Reno/Las Vegas
01.2010 - 03.2011
- Mentored and developed store associates through ongoing coaching and feedback to enhance skills and team cohesion.
- Delegated assignments based on team strengths and departments to optimize floor coverage and service levels.
- Scouted and interviewed job applicants to make effective hiring decisions and fill vacancies with strong, diverse team members.
- Conducted regular walk-throughs, guiding team members to address issues affecting store appearance and customer experience.
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
- Assisted customers, answered questions, and resolved problems for stellar customer service.
- Answered customer questions and addressed problems and complaints in person.
- Oversaw visual and impact department tasks, enhancing the shopping environment and improving customer engagement.
Education
Bachelor of Science - Health Ecology/Community Health Sciences
University of Nevada
Reno, NV12-2009
High School Diploma -
Natomas High/Roseville High
Sacramento, CA06-2005
Skills
- OR/Surgical Experience
- Sales strategy
- Account management
- Customer relationship management
- Account growth
- Product training
- Presentation Development
- Data Analysis
- Troubleshooting
- Problem solving
- Organization
- Attention to Detail
- Adaptable
- Communication
- Relationship Building
- Resourceful
- Team leadership
- Customer Service
- Team leadership
Accomplishments
- Division I Collegiate Scholarship Athlete, 2005-2009
- Quota Achievement, $5M Territory 100%PTQ, 2019
- Growth 24% PTQ 105%, 2018
- 1st Recipient of the Goode Surgical “Orange Award” Representative of the Year, 2017
- Sales Team of the Year Highest PTQ, Highest Growth, 2017
- $3.5M Territory $3.6M PTQ 109% Growth 34%, 2017
- $1.9M, PTQ 105%, 2016
- $1.5M+ Territory PTQ 103%, 2014
- Top Sales Award, Growth 15%, 2013
- Million Dollar Territory $1.6M PTQ 101%, 2013
- $2M Territory $2.1M PTQ 125% (Split Territory after this year), 2012
Training
- Predictive Index Training
- Technology Consultant Training
- Dale Carnegie- How to Communicate with Diplomacy and Tact, 02/01/18
- ECI (Educate, Challenge, Inspire) Training, 2019
Timeline
Key Account Manager- Bulkamid
Axonics
10.2023 - 12.2024
Clinical Specialist
Axonics
04.2022 - 10.2023
Senior Technology Consultant
Arthrex- Goode Surgical
04.2011 - 04.2022
Assistant Store Manager
Abercrombie & Fitch
01.2010 - 03.2011
Bachelor of Science - Health Ecology/Community Health Sciences
University of Nevada
High School Diploma -
Natomas High/Roseville High