- Volunteering for community initiatives to give back to local communities and make a positive impact
- Gardening
- Homelessness Outreach
Allison Hilaire
Port Saint Lucie,FL
Summary
Dynamic Nurse Navigator with a proven track record at Main Line Health, excelling in care coordination and health education. Enhanced patient outcomes through strategic discharge planning and effective multidisciplinary communication. Recognized for reducing hospital readmissions by proactively addressing patient needs and fostering community engagement, demonstrating strong analytical problem-solving and compassionate patient advocacy.
Overview
26
26
years of professional experience
Work History
Nurse Navigator
Main Line Health
07.2020 - 02.2025
- Coordinated appropriate and efficient delivery of healthcare services to promote optimal outcomes by assessing and matching unmet needs with referrals and support services.
- Managed approximately 50 incoming calls daily from patients.
- Served as a liaison between patients, families, and healthcare providers to ensure seamless communication and continuity of care.
- Scheduled appointments, educational meetings, and follow-ups for patients and family members.
- Built partnerships with local agencies and groups to assist with patient care, support or educational needs.
- Provided information about health system navigation, patient rights, and health information privacy.
- Provided ongoing assessment of patients' needs, adjusting care plans accordingly to promote optimal health outcomes.
- Reduced hospital readmissions by proactively identifying high-risk patients and implementing targeted interventions.
- Promoted evidence-based practice within the nursing team, contributing to improved quality of care delivery.
- Improved patient outcomes through comprehensive education on treatment plans and medications.
- Compiled data and tracked outcomes to formulate recommendations for process improvement.
- Lead community advocate meetings and training for community health workers to make healthcare more accessible to local community.
- Synchronized care with multidisciplinary team to promote timely follow-up of treatment and supportive care recommendations.
- Empowered patients through education on self-care techniques, enabling them to manage their own health more effectively.
- Increased patient satisfaction by establishing trust and rapport through empathetic communication and active listening.
Registered Nurse Clinical Manager
Main Line Health
05.2010 - 07.2020
- Improved patient satisfaction scores by fostering a collaborative team environment among nursing staff.
- Developed and conducted staff training programs to ensure consistent delivery of high-quality patient care.
- Managed nursing schedules and staffing levels, ensuring optimal coverage for all shifts without compromising patient care standards.
- Enhanced patient care by implementing evidence-based nursing practices and clinical protocols.
- Participated in strategic planning sessions with senior leadership to identify opportunities for organizational growth and improvement within the clinical services division.
- Mentored new nurses, providing guidance on best practices and professional development opportunities.
- Streamlined workflow processes for increased efficiency and productivity in the clinical setting.
- Served as a liaison between patients, families, and physicians, facilitating open communication lines and resolving conflicts when necessary.
- Spearheaded initiatives focused on chronic disease management and prevention, resulting in increased patient engagement and improved overall health outcomes for the target population.
- Ensured compliance with regulatory requirements by maintaining up-to-date knowledge of industry standards and implementing appropriate policies and procedures within the department.
- Assisted in the recruitment process for new nursing staff members, interviewing candidates, checking references, and making hiring recommendations based on skills assessment results.
Medical Telemetry Unit Registered Nurse
Main Line Health
07.1999 - 05.2010
- Utilized strong critical thinking skills to quickly assess and respond to changes in patient conditions, preventing complications or further decline.
- Contributed to a positive work environment through active participation in unit committees, staff meetings, and continuing education opportunities.
- Enhanced patient safety through diligent monitoring of vital signs, telemetry data, and overall health status.
- Administered prescribed medications and therapies safely, adhering to strict protocols for dosage calculation, drug interactions, and potential side effects.
- Maintained accurate electronic medical records, ensuring timely communication among healthcare team members and proper documentation of patient progress.
- Managed complex caseloads effectively while prioritizing tasks based on urgency and acuity levels of patients'' needs.
- Provided comprehensive education on medications, treatments, and self-care techniques to patients and their families.
- Collaborated with interdisciplinary teams for effective care planning and implementation, resulting in optimized patient care.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
Education
Master of Public Health - Public Health
Capella University
Minneapolis, MN09.2018
Bachelor of Science - Nursing
University of Phoenix
Tempe, AZ06.2010
Associate of Applied Science - Nursing
Delaware County Community College
Media, PA05.1999
Skills
- Proficient in task management and prioritization
- Health education
- Patient confidentiality
- Clinical assessment
- Care coordination
- Educational materials development
- Community engagement advocate
- Patient discharge planning
- Clear diagnosis communication
- Multidisciplinary communication
- Teamwork and collaboration
- Analytical problem-solving
Accomplishments
- Supervised team of 10 staff members.
- Collaborated with team of four in the development of Patient-Centered Medical Home Certification.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Interests
Timeline
Nurse Navigator
Main Line Health
07.2020 - 02.2025
Registered Nurse Clinical Manager
Main Line Health
05.2010 - 07.2020
Medical Telemetry Unit Registered Nurse
Main Line Health
07.1999 - 05.2010
Master of Public Health - Public Health
Capella University
Bachelor of Science - Nursing
University of Phoenix
Associate of Applied Science - Nursing
Delaware County Community College
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