Allison Hooper
Lawrenceville,GA
Summary
Detail-oriented individual recognized for implementing process improvements and ensuring high-quality service delivery. Experienced in managing diverse customer interactions and fostering team collaboration to achieve organizational goals. Looking forward to learning and expanding with a team of hard working dedicated individuals
Overview
1
1
Certification
6
6
years of professional experience
Work History
Car Detailer
Personal Employer
09.2025 - Current
- Conducted regular inspections of vehicles to identify additional services required for optimal customer satisfaction.
- Implemented quality control checks to ensure consistency in service delivery across all vehicle types.
- Collaborated with clients to understand specific needs, providing tailored detailing solutions for enhanced experience.
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Completed timely and thorough car details for increased customer satisfaction and repeat business.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Provided exceptional customer service by addressing specific concerns or requests during the detailing process.
- Developed strong relationships with clients, fostering trust in the quality of work provided by our auto detailing services.
Department Manager
Ollies Bargain Outlet
Duluth, GA
07.2023 - Current
- Led daily operations to ensure efficient workflow and optimal team performance.
- Developed and implemented merchandising strategies to enhance product visibility and customer engagement.
- Trained and mentored staff, fostering a collaborative environment focused on growth and development.
- Analyzed sales data to identify trends, driving informed decision-making for inventory management.
- Supervised daily cash operations, ensuring accuracy and efficiency at point of sale.
- Trained and mentored new cashiers, enhancing team performance and customer service skills.
- Resolved customer inquiries and issues, improving overall satisfaction and loyalty.
- Led resolution of customer inquiries, enhancing satisfaction and loyalty.
- Trained new representatives on systems and best practices to ensure service consistency.
- Implemented process improvements, reducing response times for customer issues.
- Managed complex customer interactions, providing tailored solutions to meet diverse needs.
- Analyzed customer feedback to identify trends and recommend service enhancements.
- Resolved customer inquiries in English and Spanish, ensuring clarity and satisfaction.
- Assisted team members with complex cases, fostering a collaborative work environment.
- Processed orders and returns efficiently, enhancing customer experience and loyalty.
Team Leader
Walmart
Lilburn, GA
12.2022 - 06.2023
- Led team to achieve operational excellence through effective workflow management.
- Enhanced customer satisfaction by implementing improved service protocols.
- Streamlined inventory processes, reducing discrepancies in stock levels.
- Trained and mentored new associates on company policies and procedures.
- Conducted regular team meetings to maintain engagement and address concerns promptly.
- Monitored compliance with safety standards, ensuring a secure work environment for all staff.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction with prompt and accurate issue resolution, leading a customer service team.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Assistant Manager
Dollar Tree
Lilburn, GA
04.2020 - 12.2022
- Trained and mentored team members on operational procedures and company policies.
- Developed inventory management strategies to optimize stock levels and minimize shrinkage.
- Implemented visual merchandising standards to enhance product presentation and drive sales.
- Assisted in managing daily store operations, ensuring efficient workflow and customer satisfaction.
- Led team meetings to communicate store goals and encourage collaborative problem-solving.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
High School Diploma -
Central Gwinnett High School
Lawrenceville Associate of Applied Science - Drafting Technology
Gwinnett Technical College
Lawrenceville, GA07-2020
Skills
- Customer Engagement
- Attention to detail
- Product knowledge
- Customer service
- Bilingual communication - Spanish
- Problem-solving
- Team leadership
- Time management
- Decision-making
Certification
Certification Classes from College
- Drafters Assistant - December 2015
- CAD Operator - December 2016
- Advanced CAD Technician Certification - December 2017
- Procore Certification: Project Manager (Project Management) - October 2018
Timeline
Car Detailer
Personal Employer
09.2025 - Current
Department Manager
Ollies Bargain Outlet
07.2023 - Current
Team Leader
Walmart
12.2022 - 06.2023
Assistant Manager
Dollar Tree
04.2020 - 12.2022
High School Diploma -
Central Gwinnett High School
Associate of Applied Science - Drafting Technology
Gwinnett Technical College