Allison Horn
Fairfield,OH
Summary
Dynamic professional with extensive experience in emergency services at Warren County 911 Center, excelling in conflict resolution and customer relations. Proven ability to manage high-stress situations while maintaining attention to detail. Skilled in prioritizing calls and adhering to emergency protocols, ensuring timely assistance and exceptional service delivery.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Certified, entry-level Emergency Medical Technician with educational background adept at learning processes associated with assessing emergencies and delivering exceptional problem-solving and decision-making processes. Highly-skilled emergency services professional calmly and quickly assesses medical situations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dispatcher
Warren County Emergency Services, 911 Center
Lebanon, OH
03.2025 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Phlebotomist
Anylabtestnow
Forest Park, OH
10.2024 - 03.2025
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
Phlebotomist
LabCorp
Milford, OH
03.2024 - 10.2024
- Elevated patient experience through effective communication in blood draw processes.
- Ensured proper labeling and storage of specimens for transport.
- Guaranteed proper testing through meticulous specimen labeling and tracking.
- Performed blood sample centrifugation adhering to established protocols.
EMT-Basic
Midwest Medical Transport
6819 Ashfield Rd
08.2025 - Current
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Conducted thorough assessments to determine patient needs and prioritize interventions.
Phlebotomist
Bethesda North Hospital
Montgomery, OH
12.2022 - 05.2024
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Organized daily work based on collection priority.
Shift Leader
Rapid Fired Pizza
Fairfield, OH
05.2019 - 12.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Education
Certificate - Phlebotomy
Butler Tech Lesordsville
Middletown, OH12.2022
GED -
Fairfield High School
Fairfield, OH05.2022
Certificate - EMT
Butler Tech Public Safety
Middletown, OH03.2022
Skills
- Decision-making
- Attention to detail
- Stress tolerance
- Time management
- Prioritizing calls
- Customer relations
- Conflict resolution
- Team collaboration
- Verbal and written communication
- Emergency protocols
Certification
BLS Certification
Phlebotomy Certification
EMT Certification
FEMA Certifications
CORSA Certifications
Timeline
EMT-Basic
Midwest Medical Transport
08.2025 - Current
Dispatcher
Warren County Emergency Services, 911 Center
03.2025 - Current
Phlebotomist
Anylabtestnow
10.2024 - 03.2025
Phlebotomist
LabCorp
03.2024 - 10.2024
Phlebotomist
Bethesda North Hospital
12.2022 - 05.2024
Shift Leader
Rapid Fired Pizza
05.2019 - 12.2022
Certificate - Phlebotomy
Butler Tech Lesordsville
GED -
Fairfield High School
Certificate - EMT
Butler Tech Public Safety