Allison Hughes
Snow Hill,NC
Summary
Results-oriented Intake Supervisor with over a decade of experience in personal injury law firms. Skilled in monitoring key performance indicators to enhance and deliver exceptional customer service. Demonstrates a strong work ethic, adaptability, and excellent interpersonal skills, combined with a technical and analytical approach to problem solving.
Overview
7
7
years of professional experience
Work History
Intake Supervisor
CR Legal Team LLC
Greensboro, North Carolina
01.2021 - Current
- Responsible for the administration and oversight of Intake Department.
- Monitor performance metrics and key performance indicators related to the intake process in order to identify areas for improvement.
- Create policies and procedures related to intake processes in order to streamline operations.
- Develop and maintain intake procedures to enhance efficiency and client satisfaction.
- Oversees and coaches Intake leadership team members in their leadership duties and supervision of department staff.
- Oversees quality review and audits of all leads.
Team Lead
CR Legal Team
Greensboro
08.2017 - 01.2021
- Oversee and coached Senior and Intake Representatives.
- Directed regular meetings and trainings with team members.
- Conducted hiring and termination evaluations of direct reports.
- Trained new staff in relevant processes and procedures.
- Supported the Supervisor in developing plans for future projects, initiatives and objectives.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Monitored and Controled time schedules, timecards, and leave requests.
- Assisted the Department Supervisor in establishing operating policies and procedures consistent with overall goals and objectives of the company.
Education
High School Diploma -
Oaktree Academy
Virginia Beach, VA06-2006
Some College (No Degree) - General Studies
Tidewater Community College
Norfolk, VASkills
- Project Management
- Exceptional Customer Service
- Leadership
- Technical Proficiency
- Analytical
- Interpersonal
- Organized
- Adaptabilty
Timeline
Intake Supervisor
CR Legal Team LLC
01.2021 - Current
Team Lead
CR Legal Team
08.2017 - 01.2021
High School Diploma -
Oaktree Academy
Some College (No Degree) - General Studies
Tidewater Community College
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