Allison Kanno

• Check in patients for appointments
• Take patient payments
• Schedule appointments
• Resolve patient complaints
• Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
• Maintained confidentiality of patient data and condition to safeguard health information.
• Acted as liaison between physical therapists and patients, as well as between our office and doctor's offices, worker's comp companies, and attorney's offices (auto lien cases)

Answered multi-line phones, scheduled appointments, did confirmation calls for appointments, kept the lobby and all high touch areas clean and disinfected, answered and return emails and voicemails daily, faxed and processed prescription requests (via fax and over the phone), created surgery form packets for next -day surgeries, did bill out for patient appointments, filled veterinary prescription medications, processed payments and opened/closed the registers each day.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained accurate record-keeping with proactive attention to client information updates.
• Introduced clients to available online resources and services to increase convenience.

• In charge of all the stock in the store, ensuring it gets put out on the sales floor, in charge of stock team, ensuring the distribution of breaks, in charge of making sure that all stock levels are accurate and also in charge of receiving shipments into our stock system.

• Same as Sales Associate, except I also had to take deposits to the bank, count the registers and the safe, open/close the store, and was a manager when no manager was around.

• Cash Register, stocking shelves and clothing racks, interacting with international customers.