Allison Karolus
Dixon,IL
Summary
Results-driven office operations professional with expertise in dental administration. Experienced in patient scheduling, insurance verification, and accounts receivable with a track record of improving efficiency and accuracy. Promoted to Office Operations Coordinator for leadership and problem-solving abilities. Skilled in IT troubleshooting, staff coordination, and delivering outstanding patient and client service in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Office Operations Coordinator
Cornerstone Family Dentistry
Morrison, IL
06.2025 - Current
- Promoted from Business Assistant in recognition of strong performance and leadership.
- Oversee daily front office operations, ensuring efficient patient scheduling, treatment coordination, and staff support.
- Manage accounts receivable, insurance verification, and data reporting with accuracy.
- Coordinate employee schedules and support office workflow improvements.
- Assist with IT troubleshooting and support, including software, hardware, and office system updates.
Business Assistant
Cornerstone Family Dentistry
Morrison, IL
12.2023 - 06.2025
- Assisted with patient check-in/out, treatment plans, and multi-line phone inquiries.
- Handled insurance verification and accounts receivable.
- Prepared weekly data reports and staff schedules.
- Provided support for basic IT needs, contributing to smoother daily operations.
Front Desk Coordinator
Sycamore Orthodontics & Pediatric Dentistry
Sycamore, IL
08.2022 - 10.2023
- Coordinated patient appointments and managed daily office operations.
- Handled insurance verification, accounts receivable, and multi-line phone inquiries.
- Prepared employee work schedules and generated weekly data reports.
Front Desk Receptionist
Huckleberry's Pet Parlor
Sycamore, IL
01.2021 - 06.2022
- Oversaw reservations, scheduling, and customer transactions.
- Maintained filing systems and records to improve efficiency and organization.
- Assisted with animal care and client support in a fast-paced environment.
Hostess/Server
Ellwood Steak and Fish House
DeKalb, IL
12.2019 - 01.2021
Camp & After School Counselor
Kishwaukee Family YMCA
Sycamore, IL
08.2018 - 06.2020
Waitress
Flappy's Pancake House
DeKalb, IL
01.2018 - 01.2019
Crew Member
Dairy Queen
DeKalb, IL
01.2017 - 01.2018
Education
High School -
DeKalb High School
DeKalb, ILSome College (No Degree) -
Kishwaukee Community College
Malta, ILBBA -
Grand Canyon University
Phoenix, AZSkills
- Dental Office Administration
- Patient Scheduling & Treatment Coordination
- Insurance Verification & Billing
- Accounts Receivable & Financial Accuracy
- Data Reporting & Documentation
- Staff Scheduling & Team Support
- IT Troubleshooting & System Support
- Customer Service & Communication
Timeline
Office Operations Coordinator
Cornerstone Family Dentistry
06.2025 - Current
Business Assistant
Cornerstone Family Dentistry
12.2023 - 06.2025
Front Desk Coordinator
Sycamore Orthodontics & Pediatric Dentistry
08.2022 - 10.2023
Front Desk Receptionist
Huckleberry's Pet Parlor
01.2021 - 06.2022
Hostess/Server
Ellwood Steak and Fish House
12.2019 - 01.2021
Camp & After School Counselor
Kishwaukee Family YMCA
08.2018 - 06.2020
Waitress
Flappy's Pancake House
01.2018 - 01.2019
Crew Member
Dairy Queen
01.2017 - 01.2018
High School -
DeKalb High School
Some College (No Degree) -
Kishwaukee Community College
BBA -
Grand Canyon University