Allison Knapp
Phoenix,AZ
Summary
Experienced and motivated candidate, well-versed in the hospitality industry for over 10 years. Proven track record of delivering exceptional customer service that has resulted in repeat customers and increased revenue for the restaurants. Frequently praised as adaptable by peers, I can be relied upon to help the team achieve its goals. Committed to delivering an outstanding dining experience to each and every customer.
Overview
7
7
years of professional experience
Work History
Food and Beverage Server
First Watch
08.2023 - Current
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
Food and Beverage Server
The Silverleaf Club
06.2023 - Current
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Assisted in setting up event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Provided friendly, courteous service to create memorable moments for guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Food and Beverage Server
The Bread and Yolk
02.2018 - 05.2023
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Checked on guests throughout meal to attend to needs and provide great service.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Displayed a strong knowledge of menu items, ingredients, and preparation methods to answer questions from guests confidently and provide informed recommendations.
Education
Bachelor of Science - Social Work
Western Michigan University
Kalamazoo, MI12.2019
Skills
Guest Engagement
Exceptional customer service
Strong Work Ethic
Hospitality service expertise
Safe Food Handling
High-volume dining
References
References Available Upon Reequest
Timeline
Food and Beverage Server
First Watch
08.2023 - Current
Food and Beverage Server
The Silverleaf Club
06.2023 - Current
Food and Beverage Server
The Bread and Yolk
02.2018 - 05.2023
Bachelor of Science - Social Work
Western Michigan University