Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Affiliations
Timeline
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Allison Langford

Palos Heights,IL

Summary

Highly motivated and dedicated professional with a strong background in delivering exceptional customer service. Known for effectively addressing customer needs, resolving issues with efficiency and empathy, and maintaining a positive, professional demeanor in all interactions. Demonstrates a high level of accountability by consistently meeting or exceeding performance expectations, while taking ownership of tasks and responsibilities. Committed to fostering a positive work environment and building long-lasting relationships with clients and team members.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Manager

Palos Heights Pool
Palos Heights , IL
05.2023 - Current
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted daily pool maintenance, including testing and adjusting chemical levels.
  • Opening and closing the facility.
  • Using customer service skills to communicate with unhappy or displeased customers.
  • Contacted medical authorities immediately in events of serious injury.
  • Led comprehensive safety training for new employees using company procedures.
  • Used radio and digital technology to stay in constant communication with other protective service workers.
  • Communicate and direct emergency personnel when called to the facility.

Swim Instructor

Palos Heights Pool
Palos Heights , IL
07.2022 - Current
  • Provided swimming instruction to individuals and groups of all ages.
  • Organized lesson plans according to the individual needs of students.
  • Demonstrated proper technique for each stroke, including freestyle, backstroke, breaststroke and butterfly.
  • Instructed participants on water safety rules and regulations.
  • Developed strategies for challenging behaviors exhibited by students during lessons.
  • Monitored swimmers' progress throughout their time as a student in order to evaluate their abilities accurately.

Crew Leader

Palos Heights Pool
Palos Heights , IL
05.2023 - 09.2023
  • Maintained accurate records of incident reports, pool chemicals, and patron counts.
  • Performed regular cleaning and maintenance of pool equipment.
  • Developed a comprehensive training program for new lifeguards.
  • Responded quickly to medical emergencies in the pool area.
  • Assisted with orientation sessions for new lifeguards in training.
  • Prepared detailed incident reports following accidents or other incidents.
  • Provided first aid care to injured patrons before paramedics arrived on scene.
  • Collected water samples hourly to test pool chemicals.

Cashier Team Lead

The Original Plush Horse
Palos Park, IL
07.2020 - 12.2022
  • Trained new cashiers on proper use of registers and store policies.
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Performed daily opening and closing procedures for the register area.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.

Lifeguard

Palos Heights Pool
Palos Heights , IL
06.2021 - 09.2022
  • Monitored swimmers to ensure safety in the pool area.
  • Performed emergency rescues when necessary.
  • Enforced all safety regulations and posted rules for patrons.
  • Performed regular cleaning and maintenance of pool equipment.
  • Completed mandated training and certifications required for the position.
  • Responded quickly to medical emergencies in the pool area.

Education

High School Diploma -

Marist High School
Chicago, IL
05-2022

Speech Language Pathology

Western Michigan University
Kalamazoo, MI

Skills

  • Time management skills
  • Customer service
  • Cash handling
  • Accountability
  • Team collaboration
  • Product knowledge
  • Professional communication

Accomplishments

  • Servicing on Chi Omega's Executive board as New Member Educator

Certification

  • Certification in CPR, AED and First Aid by American Red Cross

Languages

American Sign Language
Limited

Affiliations

  • Apart of NSSLHA (National Student Speech Language and Hearing Association)

Timeline

Assistant Manager

Palos Heights Pool
05.2023 - Current

Crew Leader

Palos Heights Pool
05.2023 - 09.2023

Swim Instructor

Palos Heights Pool
07.2022 - Current

Lifeguard

Palos Heights Pool
06.2021 - 09.2022

Cashier Team Lead

The Original Plush Horse
07.2020 - 12.2022

High School Diploma -

Marist High School

Speech Language Pathology

Western Michigan University

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Allison Langford