Allison Latour
Norwalk,CT
Overview
11
11
years of professional experience
Work History
Service Advisor
Norwalk Cove Marina Inc.
Norwalk, Connecticut, United States
03.2022 - Current
Concierge Manager
Norwalk Cove Marina Inc.
03.2020 - 03.2022
- Developed brand new Dock Office Concierge Department
- Implemented business texting platforms to effectively connect with 400 dockage customers
- Utilized DockMaster software to manage customer data
- Oversaw web development for company website
- Expanded clientele through social media
Dock Staff
Norwalk Cove Marina Inc.
08.2019 - 03.2020
- Assisted boats in docking and fueling
- Performed daily dock walks verifying all empty slips and boats are in the correct slips
- Verified all transient boats have arrived/departed according to their reservations
- Monitored VHF for all communications with the Marina
- Oversaw opening and closing of dock office
Cashier & Hostess
Old Mountain Lanes / Camden's
09.2018 - 02.2019
- Greet, acknowledged guests and seat patrons by escorting them to assigned tables
- Fulfilled in house and takeout orders
- Counted money in cash drawers at the beginning and end of shifts to reconcile amounts and ensure there is adequate change
Education Intern
The Maritime Aquarium at Norwalk
05.2018 - 08.2018
- Assisted aquarium educators while they taught programs, which included in-house programs, traveling to local schools, and field programs - Collected data aboard the research vessel to monitor the health of the Long Island Sound - Monitored exhibits on the floor such as the inter tidal touch tank, ray touch pool and Jiggle-a-Jelly tank. I was able to monitor any of our touch pools, and was adept at handling the animals at those exhibits - Educated guests on the species of Long Island Sound
Cashier
West Marine
03.2018 - 08.2018
- Engaged, understood and fulfilled customers’ needs to add value to the customer experience
- Multi-tasked accordingly in order to service the needs of in-store customers and out-of-store
- Adapted to changes in work plans with quick-thinking when obstacles were encountered
Crew Member
Jersey Mike's Subs
06.2015 - 08.2017
- Effectively utilized marketing and promotion strategies to up sell items
- Focused on customer service during fast-paced operations
- Resolved complaints promptly and professionally
Education
Bachelor of Arts - Marine Affairs
University of Rhode Island
Kingston, RI05-2019
Timeline
Service Advisor
Norwalk Cove Marina Inc.
03.2022 - Current
Concierge Manager
Norwalk Cove Marina Inc.
03.2020 - 03.2022
Dock Staff
Norwalk Cove Marina Inc.
08.2019 - 03.2020
Cashier & Hostess
Old Mountain Lanes / Camden's
09.2018 - 02.2019
Education Intern
The Maritime Aquarium at Norwalk
05.2018 - 08.2018
Cashier
West Marine
03.2018 - 08.2018
Crew Member
Jersey Mike's Subs
06.2015 - 08.2017
Bachelor of Arts - Marine Affairs
University of Rhode Island