Allison Lawrence
Poughkeepsie
Summary
Client Success Partner skilled in fostering relationships that enhance client satisfaction and loyalty. Strong leadership capabilities in managing administrative operations and event logistics, with a focus on compliance and efficiency, support strategic objectives and drive successful project outcomes.
Overview
14
14
years of professional experience
Work History
Administrative Manager
Independent Contractors
Poughkeepsie
01.2025 - Current
- Managed administrative operations for independent contractor projects, ensuring alignment with project goals.
- Coordinated schedules and meetings for contractors and stakeholders, enhancing communication and collaboration.
- Developed office procedures that streamlined daily tasks, improving overall workflow efficiency.
- Maintained accurate records of contracts and project documentation.
- Reviewed and approved department reimbursement requests, recording transactions to maintain financial accountability.
- Researched potential vendors to identify cost savings opportunities related to office supplies or services.
- Ensured compliance with applicable laws governing employee rights such as labor laws or OSHA regulations.
Client Success Manager
ESG RAC
Des Moines
01.2022 - 10.2024
- Resolved client concerns and requests efficiently daily and long-term, utilizing multiple methods, enhancing overall client satisfaction.
- Negotiated and built new client relationships through calls, networking, email campaigns, and word of mouth; monitored client satisfaction and adjusted strategies according to contractual obligations.
- Supervised accounts payable, created tracked invoices, and managed federally recognized energy credits for payments per contractual agreements using project management software and CRMs like Pipedrive.
- Developed computerized schedules for resource management across all clients and buyers.
- Processed paperwork, coordinated marketing needs, ensuring adherence to all protocols and regulations
- Negotiated contract with Ireland for validation of environmental, social governance goals, automating processes through a blockchain-backed company.
Event Logistics Specialist
Independent Musical Artists
New York
01.2018 - 01.2022
- Coordinated domestic and international tour logistics for independent artists, managing scheduling, promotion, transportation, lodging, technical requirements with venues, and equipment shipping
- Arranged 2-month international tour for 5 musical acts in venue capacities ranging from 500 – 1.5k, including preplanning and promotion, change management, and customs requirements for multiple countries; sold out all venues and generated venue revenue over $300k and artist revenue over $20k each
- Supervised accounts payable; created, tracked, and reconciled invoices for venue payments to artists based on contractual agreements using project management software and salesforce
Event Supervisor
Honor Haven Resort
Ellenville
01.2017 - 01.2018
- Oversaw New Year’s Eve event for group contract of 700, including direction of 60 servers and 20 bus boys, generated over $600,000 in food and beverage revenue and secured group contract for 4 subsequent years based on zero attendee complaints
- Coordinated wedding banquet events, ensuring appropriate setup for guest and head tables, directing food course delivery timing, managing florist and photography vendors, and addressing bride's inquiries on event day
- Managed 20 – 40 floor servers; ensured accuracy of orders and timely delivery to tables, accommodated guest special diet requirements, and coordinated menu with kitchen
- Monitored client satisfaction and scheduled follow-up events to maintain strong client relationships
- Processed food, room, and beverage credit card transactions or charges to room using hotel software and Cvent
Dining Operations Planner
Mohonk Mountain House
New Paltz
09.2012 - 02.2016
- Managed multiple dining rooms with a total seating capacity of 500 – 700 and an annual budget of $500k
- Coordinated Mother’s Day dining for 1.5k guests in 3.5 hours across 3 dining rooms; created reservation mapping, ensured quick and accurate table resets based on reservation size, monitored special diet requests, and resolved customer complaints with complimentary items or accommodations.
- Managed over 600 events yearly
- Devised a schedule for 175 employees across all dining rooms, informing staff of priorities and daily operations.
- Maintained relationships with corporate clients including Google, Apple, Salvation Army, and UN Ambassadors, facilitating multi-year contracts that supported ongoing partnership success.
- Coordinated the 7th Court of Federal Appeals yearly meeting, including 150 people, over five days. 22 meetings with fourteen speakers. Implemented security measures with the Secret Service and US Marshals
- Supervised 17 direct reports, conducting performance evaluations and managing disciplinary actions to enhance team accountability and operational effectiveness.
Education
Bachelor of Arts - Organizational Psychology
Alfred University
Alfred, NY01-2011
Skills
- Project management
- Customer relationship management
- Supplier management
- Contract negotiation
- Compliance monitoring
- Risk assessment
- Data organization
Timeline
Administrative Manager
Independent Contractors
01.2025 - Current
Client Success Manager
ESG RAC
01.2022 - 10.2024
Event Logistics Specialist
Independent Musical Artists
01.2018 - 01.2022
Event Supervisor
Honor Haven Resort
01.2017 - 01.2018
Dining Operations Planner
Mohonk Mountain House
09.2012 - 02.2016
Bachelor of Arts - Organizational Psychology
Alfred University