Allison Leaker
Lancaster,PA
Summary
Results-driven leader with extensive experience in boosting revenue and enhancing operational efficiency. Proficient in motivating teams and cultivating relationships to improve employee retention and customer satisfaction. Organized and detail-focused, consistently delivering impactful outcomes in fast-paced settings.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Retail Manager
Morrison Healthcare
Lancaster, PA
09.2020 - Current
- Led retail operations, enhancing customer engagement and service quality across multiple store locations.
- Implemented inventory management systems, reducing stock discrepancies and improving product availability.
- Developed training programs for staff, fostering a culture of excellence and high performance in sales techniques.
- Analyzed sales data to identify trends, driving strategic decisions that increased overall revenue and profitability.
- Established operational standards and protocols, streamlining processes and ensuring compliance with company policies.
- Oversaw budget management, optimizing resource allocation to achieve financial targets and maximize efficiency.
- Coordinated marketing initiatives, boosting brand visibility and driving foot traffic to retail locations through targeted campaigns.
- Mentored junior managers, cultivating leadership skills and promoting professional growth within the management team.
- Recruited top talent for key positions in the organization, building a high-performing team capable of delivering exceptional results consistently.
- Conducted regular performance reviews for staff members, providing constructive feedback and coaching to drive professional development.
- Developed strong relationships with vendors, negotiating favorable pricing and terms for merchandise purchases.
- Championed employee recognition programs that bolstered morale, improved retention rates, and positively impacted overall job satisfaction.
- Analyzed sales data to identify trends and adjust merchandising plans accordingly for maximum revenue generation.
- Coordinated with regional management to align store operations with broader company objectives, ensuring consistent performance across all locations.
- Established a culture of continuous improvement within the organization through regular process evaluation and refinement initiatives.
- Developed and executed successful seasonal sales events designed to generate excitement among customers, resulting in higher foot traffic and increased revenue.
- Reduced employee turnover by fostering a positive work environment, offering competitive compensation packages, and providing clear advancement opportunities.
Patient Services Supervisor
Morrison Healthcare
Lancaster, PA
10.2017 - 09.2020
- Assisted in directing daily operations including production, staffing, scheduling, payroll, accounting, daily & weekly deliverables and audits.
- Troubleshot and resolved department issues.
- Drove processes, efficiency and quality improvements to maintain and exceed patient satisfaction.
- Reviewed and assessed staff processes in order to reduce waste and increase revenue by cross utilizing products.
- Balanced and reconciled cash drawers, recorded deposits and transferred funds.
- Created and maintained facility documents, log forms and records.
- Ordered all supplies needed for the department, maintained inventory levels and reduced the budget and days on hand.
Assistant Manager
Visage Salon And Day Spa
Lancaster, PA
04.2016 - 10.2017
- Directed reception and office staff to optimize operational efficiency.
- Assigned daily responsibilities to team members to boost overall productivity.
- Coordinated schedules and shift coverage to meet business requirements.
- Managed purchasing accounts and inventory, maintaining accurate stock levels.
- Oversaw transaction monitoring and deposit processing for financial accuracy.
Sous Chef
Parkhurst Dining Services Inc.
Meadville, PA
01.2007 - 05.2015
- Supervised kitchen food preparation in high-volume environment, ensuring quality standards and efficiency.
- Directed staff to achieve department objectives, adhere to guidelines, and manage budget effectively.
- Trained kitchen personnel on culinary techniques to enhance productivity and workflow.
- Developed innovative menu offerings, elevating customer dining experiences with quality options.
- Assessed inventory levels and placed orders to prevent supply shortages.
- Created diverse cuisines for student dining, special events, catering, and tasting menus.
- Plated dishes according to artistic guidelines, enhancing visual presentation of meals.
Administrative Assistant
T.R.Shearer Ag & Landscape Commodities
Carlton, PA
04.2005 - 01.2007
sto
T.R.ShearerChurch Towne Gas & Welding Supply
Cochranton, PA
04.2004 - 05.2005
Education
Associate of Science - Business
Clarion University of Pennsylvania
Clarion, PASkills
- Schedule and records management
- Staff supervision and retention
- Regulatory compliance
- Process and operational improvement
- Administrative support and organization
- Project planning and coordination
- Problem resolution strategies
- Inventory and purchase management
Certification
- ServSafe
References
Michael Giles- Executive Sous Chef (814)853-2844
Ray & Darla Broderick- Business Owner (717)299-5315
Todd Shearer- Business Owner (814)425-3508
Education and Training
other
Accomplishments
2023 Account of the Year
2024 Account of the Year
10 pg Feature in Food Service Magazine
Timeline
Senior Retail Manager
Morrison Healthcare
09.2020 - Current
Patient Services Supervisor
Morrison Healthcare
10.2017 - 09.2020
Assistant Manager
Visage Salon And Day Spa
04.2016 - 10.2017
Sous Chef
Parkhurst Dining Services Inc.
01.2007 - 05.2015
Administrative Assistant
T.R.Shearer Ag & Landscape Commodities
04.2005 - 01.2007
sto
T.R.ShearerChurch Towne Gas & Welding Supply
04.2004 - 05.2005
Associate of Science - Business
Clarion University of Pennsylvania