Allison Leatherman
Keyser
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Relocating to Morgantown, West Virginia to pursue a social work degree and secure a related professional position to obtain Hands-On experience.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
Cumberland
12.2023 - Current
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Stocked shelves with ingredients needed to make coffee drinks.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Stocked customer service stations with paper products or beverage preparation items.
- Described menu items to customers and suggested products based on stated preferences.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Crew Trainer
McDonald's
Cumberland
08.2022 - 12.2023
- Organized team building activities to foster a positive work environment among crew members.
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Collaborated with other trainers to develop effective methods for teaching new concepts.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Provided ongoing mentorship to crew members, enhancing team performance.
- Demonstrated proper use of equipment, ensuring safety and efficiency.
- Led by example, upholding company policies and exemplifying desired behaviors.
- Adapted training approaches to accommodate individual learning needs.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Resolved customer complaints in a professional manner.
- Educated customers on menu items, product ingredients and nutritional values.
- Maintained an organized work area to ensure efficient operations.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Stocked shelves and cases with new or transferred items.
- Drove team success by quickly completing assigned tasks.
- Wiped down tables and equipment, swept and refilled stock.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Education
High School Diploma -
Allegany High School
Cumberland, MD05-2024
Some College (No Degree) - Social Work
Allegany College of Maryland
Cumberland, MDSkills
- Problem solving
- Time management
- Workstation organization
- Conflict resolution
- POS systems
- Verbal and written communication
- Exceptional customer service
- Decision-making
- Team leadership
- Problem-solving
- Opening and closing coordination
- Opening and closing duties
- Cleanliness
- Hospitality and accommodation
- Multitasking and organization
- Positive and professional
- Basic math
- Clear communication
- Cash handling
- Attention to detail
- Professional demeanor
- Performance improvement
- Speedy and efficient
- New hire training
- Friendly and outgoing
Accomplishments
- National Honor Society member for two years
- JV Volleyball Co-Captain
- Varsity Volleyball Co-Captain
- 8th in high school graduating class
References
References available upon request.
Timeline
Barista
Starbucks
12.2023 - Current
Crew Trainer
McDonald's
08.2022 - 12.2023
High School Diploma -
Allegany High School
Some College (No Degree) - Social Work
Allegany College of Maryland