Allison Leoni
Austin
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Chillis. Proven ability to enhance guest satisfaction and streamline operations through effective team collaboration and order accuracy. Successfully managed cash handling and billing processes, contributing to a 20% reduction in errors. Skilled in food sales and promotion.
Overview
4
4
years of professional experience
Work History
Server
Chillis
Austin, TX
03.2024 - Current
- Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
- Assisted in menu knowledge, effectively communicating specials and recommendations to patrons.
- Managed order accuracy, coordinating with kitchen staff to fulfill requests promptly.
- Maintained cleanliness of dining area, upholding health and safety standards consistently.
- Developed rapport with regular customers, enhancing their dining experience through personalized service.
- Trained new staff on operational procedures and best practices for efficiency.
- Handled cash transactions accurately, balancing registers at end of shifts without discrepancies.
- Collaborated with team members to streamline service flow during peak hours, reducing wait times.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Sales Associate
Best Buy
Austin, TX
09.2022 - 01.2024
- Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
- Assisted in menu knowledge, effectively communicating specials and recommendations to patrons.
- Managed order accuracy, coordinating with kitchen staff to fulfill requests promptly.
- Maintained cleanliness of dining area, upholding health and safety standards consistently.
- Developed rapport with regular customers, enhancing their dining experience through personalized service.
- Trained new staff on operational procedures and best practices for efficiency.
- Handled cash transactions accurately, balancing registers at end of shifts without discrepancies.
- Collaborated with team members to streamline service flow during peak hours, reducing wait times.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Baller
Crumbl
07.2022 - 12.2022
- Processed customer orders accurately and efficiently using point-of-sale systems.
- Assisted in resolving billing inquiries to enhance customer satisfaction.
- Maintained organized billing records to ensure compliance with company standards.
- Collaborated with team members to streamline invoicing procedures, reducing errors.
- Conducted regular audits of billing statements for accuracy and completeness.
- Implemented best practices in billing processes to improve overall efficiency.
Education
High School Diploma -
Lake Travis High School
Austin, TX05.2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Safe food handling
- Menu memorization
- Food running
- Team collaboration
- Order accuracy
- Supply restocking
- Allergy awareness
- Beverage preparation
- Food sales and promotion
- Guest seating
- Table setting
Timeline
Server
Chillis
03.2024 - Current
Sales Associate
Best Buy
09.2022 - 01.2024
Baller
Crumbl
07.2022 - 12.2022
High School Diploma -
Lake Travis High School