Allison L. Overholtzer
Baltimore ,MD
Summary
Experienced hospitality professional with a proven track record of leading successful barista teams. Possesses valuable expertise in managing high-volume environments, training staff, and optimizing service delivery. Recognized for fostering collaborative efforts and adapting to dynamic needs while showcasing exceptional skills in coffee preparation and customer engagement. Ready to bring extensive experience and passion for the industry to contribute to the success of the team.
Overview
9
9
years of professional experience
Work History
Lead Barista
Gimme Coffee
07.2022 - 12.2024
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
- Conducted regular equipment maintenance checks to prevent breakdowns, ensuring uninterrupted service during peak hours.
Barista/Sales Associate
Ithaca Coffee Company
08.2021 - 06.2022
- Trained extensively on barista techniques and skills
- Proficient in troubleshooting espresso machine errors, issues, and maintenance
- Balanced getting drinks and food to customers efficiently during rush hours while maintaining the integrity and quality of our products
- Maintained a clean, professional environment for guest and employee satisfaction
- Cultivated strong brand relationships with repeat customers
- Operated a checkout lane and associated retail equipment, including scale, barcode scanner, and cash register with 100% efficiency
- Responsible for occasionally training new employees
- Recognized for seeking where to assist coworkers to increase efficiency
- Knowledgeable of inventory and store products to recommend products to customers
Tasting Guide/ Sales Associate
South Hill Cider
10.2020 - 11.2020
- Guided guests through full menu tastings and assisted them through sales transactions
- Helped tend to bar and prep food, as well as effectively hosted when needed
Hostess
Ruth’s Chris Steak House
02.2017 - 01.2020
- Made guests of all backgrounds feel welcomed
- Communicated with guests over the phone to schedule reservations and solve miscommunications
- Coordinated and prioritized the daily reservations for large parties over 10
- Memorized and integrated extensive knowledge of fine dining, hospitality, and management into solving guest problems
- Fostered an environment of inclusion through excellent guest services
Sales Associate/Bartender
Cardinal Hollow Winery
05.2016 - 01.2017
- Assisted guests experiencing difficulties
- Managed closing duties with attention to detail in preparation for the next day
Education
High School Diploma -
Christopher Dock Mennonite High School
Lansdale, PA01.2015
Skills
- Food and inventory management
- Mazzer and Mythos grinder experience
- Dripppos and Square POS experience
- Knowledgeable of coffee and food pairings
- Espresso machine maintenance and troubleshooting
- Café beverages
- Coffee brewing and extractions
- Tamping
- Steaming
- Frothing
- Dosing
- Excellent at building rapport with customers
- Superior crisis intervention and negotiation skills
- Excellent written and communication skills
- Ability to adapt to quick paced environments
- Upbeat
- Outgoing
- Positive
- Hospitality expertise
Timeline
Lead Barista
Gimme Coffee
07.2022 - 12.2024
Barista/Sales Associate
Ithaca Coffee Company
08.2021 - 06.2022
Tasting Guide/ Sales Associate
South Hill Cider
10.2020 - 11.2020
Hostess
Ruth’s Chris Steak House
02.2017 - 01.2020
Sales Associate/Bartender
Cardinal Hollow Winery
05.2016 - 01.2017
High School Diploma -
Christopher Dock Mennonite High School
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