Allison Mansfield
Bend,OR
Overview
7
7
years of professional experience
Work History
Server/Hostess/Bartender
JIA Asian Street Kitchen
09.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained clean and orderly dining area for an enjoyable guest experience.
- Batched, and made in-house specialty cocktails as well as classic drinks during lunchtime shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server/Hostess
Deschutes Brewery
12.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Outside Staff/Part Time Golf Shop Employee
Tetherow Golf
04.2022 - 12.2022
- Washing golf carts & clubs
- Presented carts & other motorized vehicles for moving around the course
- Getting to know Golf members preferences & personalities
- Checking pace-of-play & moving players around accordingly
- Booking tee times for groups as large as 8 people
- Answering phone calls
- Cashiering & maintaining the cleanliness of the store
Area Supervisor
Ross Dress For Less
09.2021 - 03.2022
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Educated staff on strategies for handling difficult customers and challenging situations.
Retail Associate
Ross Dress For Less
03.2021 - 03.2022
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Housekeeper
Blake & Sons
07.2017 - 01.2021
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked rentals by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Education
High School Diploma -
Sisters High School
Sisters, OR06.2020
Skills
- Staff Coaching and Training
- Customer Service Management
- Flexible Work Schedule
- Positive and Upbeat
- Superior Work Ethic
- Relationship Building
Timeline
Server/Hostess/Bartender
JIA Asian Street Kitchen
09.2023 - Current
Server/Hostess
Deschutes Brewery
12.2022 - Current
Outside Staff/Part Time Golf Shop Employee
Tetherow Golf
04.2022 - 12.2022
Area Supervisor
Ross Dress For Less
09.2021 - 03.2022
Retail Associate
Ross Dress For Less
03.2021 - 03.2022
Housekeeper
Blake & Sons
07.2017 - 01.2021
High School Diploma -
Sisters High School