Overview
Work History
Education
Skills
Timeline
Generic

Allison Mansfield

Bend,OR

Overview

7
7
years of professional experience

Work History

Server/Hostess/Bartender

JIA Asian Street Kitchen
09.2023 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained clean and orderly dining area for an enjoyable guest experience.
  • Batched, and made in-house specialty cocktails as well as classic drinks during lunchtime shifts.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Server/Hostess

Deschutes Brewery
12.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Outside Staff/Part Time Golf Shop Employee

Tetherow Golf
04.2022 - 12.2022
  • Washing golf carts & clubs
  • Presented carts & other motorized vehicles for moving around the course
  • Getting to know Golf members preferences & personalities
  • Checking pace-of-play & moving players around accordingly
  • Booking tee times for groups as large as 8 people
  • Answering phone calls
  • Cashiering & maintaining the cleanliness of the store

Area Supervisor

Ross Dress For Less
09.2021 - 03.2022
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Educated staff on strategies for handling difficult customers and challenging situations.

Retail Associate

Ross Dress For Less
03.2021 - 03.2022
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.

Housekeeper

Blake & Sons
07.2017 - 01.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked rentals by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.

Education

High School Diploma -

Sisters High School
Sisters, OR
06.2020

Skills

  • Staff Coaching and Training
  • Customer Service Management
  • Flexible Work Schedule
  • Positive and Upbeat
  • Superior Work Ethic
  • Relationship Building

Timeline

Server/Hostess/Bartender

JIA Asian Street Kitchen
09.2023 - Current

Server/Hostess

Deschutes Brewery
12.2022 - Current

Outside Staff/Part Time Golf Shop Employee

Tetherow Golf
04.2022 - 12.2022

Area Supervisor

Ross Dress For Less
09.2021 - 03.2022

Retail Associate

Ross Dress For Less
03.2021 - 03.2022

Housekeeper

Blake & Sons
07.2017 - 01.2021

High School Diploma -

Sisters High School

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Allison Mansfield