Allison Marie Burciaga
Splendora,TX
Overview
12
12
years of professional experience
Work History
Strategic Account Manager
Galls, LLC
02.2016 - 12.2023
- Maintained the requirements of obtained contracts
- Customer relationships
- Grew revenue and margin within the account (implemented/communicated price increases, add shipping where applicable, evaluate and add VAS costs to existing items where applicable, etc.)
- Managed the contract to ensure compliance with terms, conditions, specifications of the contracts
- Ensured all internal processes related to the execution of the contracts are correct and complete, ie.,
- Inventory Planning / Backorder Management
- eQuip/Web requirements/ Uniform Program maintenance
- Distribution / Logistics
- Order entry / fulfillment tracking and compliance
- Developed and communicated the reporting of contract metrics
- Utilized the fundamentals of Project Management to ensure account activities are tracked and communicated, ie.,
- Project implementation (timeline, action items, accountability)
- Develop Standard Operating Procedures
- Drive continuous improvement in all metrics as well as the client relationship for business retention
- Work collaboratively with regional sales team to develop and execute sales strategy for assigned territory
- Recommend alternative products that benefit the end user and promote add-on sales.
- Provide status reports that reflect such information as forecast of revenue and margin, customer activity and retention issues
- Collaborate with Contract Management in planning, writing/editing and delivering RFI/RFP responses for assigned accounts by established deadlines
- Provide regular input to sales leadership for strategic planning, sales forecasting and core process improvements from interactions and feedback from assigned customers
- Work collaboratively and uses support from inside Account Representatives and Sales Management to develop and execute strategy and sales plan
Footwear Team Lead
Academy Sports+ Outdoors
11.2013 - 12.2015
- Supervised 15+ employees
- Schedule setting
- Telephone reception
- Store to store transfers
- Enhanced visual merchandising standards by creating eye-catching displays and ensuring proper product placement.
- Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.
- Boosted store reputation through excellent customer service, addressing concerns promptly, and offering tailored solutions.
- Streamlined inventory management by conducting regular audits and implementing efficient organization techniques.
- Mastered footwear products and industry trends and applied expertise to generate maximum customer satisfaction.
Department Manager
Petco
04.2012 - 11.2013
- Supervised 5+ employees
- Store to store transfers
- Schedule setting
- Product recalls
- Telephone reception
- Merchandising
- Cash handling
- Money/bank deposits
- Taking care of ill animals
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Established clear performance expectations for staff members which led to increased accountability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Lonestar College System
Kingwood, TX08.2013
High School Diploma -
Douglas MacArthur High School
Houston, TX06.2011
Skills
- Exceptionally fast learner
- Organized and detail-oriented
- Excellent Time Management
- Inside Sales
- Sales negotiations
- Very articulate
- Cash handling
- Open-minded
- Willing to learn new things
- Telephone proficient
- MS Office literate
- Procurements
- Client relationship building
- Multitasking
Timeline
Strategic Account Manager
Galls, LLC
02.2016 - 12.2023
Footwear Team Lead
Academy Sports+ Outdoors
11.2013 - 12.2015
Department Manager
Petco
04.2012 - 11.2013
High School Diploma -
Douglas MacArthur High School
Lonestar College System
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