Melissa Parham
Memphis,TN
Summary
Conscientious leader effective at managing and leading teams, managing store operations and promoting merchandise to increase store profits. As a Specialist in the United States Army National Guard, (2005-2007) my leadership skills were necessary when dealing with subordinates to maintain focus on objectives and carry out the missions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Development Representative
Galls, LLC
03.2024 - Current
- Responsible for connecting with low and no-spend accounts to yield high-growth and agency penetration; developing strong customer relationships; meeting key metrics to increase margin relative to pricing; and working with regional sales team to develop and execute sales strategy for all assigned accounts. Manage needs of more than 400 accounts using strong prioritization and multitasking abilities.
Branch Service Representative and Warehouse Manager
Galls Uniforms
03.2023 - 03.2024
- Responsible for providing sizing, fittings, and measuring for any customer alterations (specifically for Recruit and Graduation Classes); communicated with Branch Operations, Sales, and other Corporate Teams; worked closely with Sales Lead to ensure orders are correct and delivered on time; and worked to maintain appropriate inventory levels and accuracy. Enhanced customer satisfaction by providing efficient and timely service in processing transactions and resolving issues. Managed customer inquiries promptly over the phone or email correspondence for quick problem resolution.
Manager
Izzy And Adam's
10.2022 - 02.2023
- Responsible for managing and motivating 8-10 employees per shift to be productive and engaged in work; accomplished multiple tasks within established timeframes; enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high quality service delivery; resolved staff member disputes, actively listening to concerns and finding appropriate middle ground; cross-trained existing staff to maximize team performance; and opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Property Manager
Citizen Storage Management
05.2022 - 07.2022
- Responsible for handling tenant complaints promptly and appropriately, calling in repairmen, and other support services; maintained positive relationships with tenants to ensure clear communication and prompt resolution of any disputes; conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards; oversaw lease agreements from inception to termination, ensuring compliance with local regulations; followed up with delinquent tenants and coordinated collection procedures; increased property occupancy rates by effectively marketing available units; and streamlined rent collection process, reducing late payments and improving overall revenue generation.
Property Manager/ Team Lead for TN and MS Region
Great Value Storage
11.2017 - 03.2022
- Responsible for handling tenant complaints promptly and appropriately, calling in repairmen, and other support services; maintained positive relationships with tenants to ensure clear communication and prompt resolution of any disputes; conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards; oversaw lease agreements from inception to termination, ensuring compliance with local regulations; followed up with delinquent tenants and coordinated collection procedures; increased property occupancy rates by effectively marketing available units; streamlined rent collection process, reducing late payments and improving overall revenue generation; managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence; and administered operations to handle needs of more than 1000 tenants across 5 property locations.
Manager
Compass Self Storage
02.2017 - 10.2017
- Responsible for handling tenant complaints promptly and appropriately, calling in repairmen, and other support services; maintained positive relationships with tenants to ensure clear communication and prompt resolution of any disputes; conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards; oversaw lease agreements from inception to termination, ensuring compliance with local regulations; followed up with delinquent tenants and coordinated collection procedures; increased property occupancy rates by effectively marketing available units; and streamlined rent collection process, reducing late payments and improving overall revenue generation.
Assistant Manager
Batteries Plus Bulbs
06.2012 - 02.2017
- Responsible for supervising day-to-day operations to meet performance, quality and service expectations; maintained a clean, safe, and organized store environment to enhance customer experience; monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies; completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs; and generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
Bachelor of Arts - Psychology
Christian Brothers University
Memphis, TN01.2001
Skills
- CRM Management
- Relationship Building
- Business Relationship Management
- Sales strategy
- Brand Awareness
- Cash Handling
- Point of sale operation
- Stock management
- Opening and closing procedures
- Processing payments
Certification
Driver's License
Additional Information
SKILLS
Excellent customer service skills
Customer-oriented
Hourly shift management
Opening and closing procedures
POS systems
Staff training and development
Customer relations
Bank deposit procedures
Detail-oriented
Strategic thinker
Military Service
Army National Guard, United States, Specialist, 04/01/05, 04/01/07, Air Traffic Controller
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Business Development Representative
Galls, LLC
03.2024 - Current
Branch Service Representative and Warehouse Manager
Galls Uniforms
03.2023 - 03.2024
Manager
Izzy And Adam's
10.2022 - 02.2023
Property Manager
Citizen Storage Management
05.2022 - 07.2022
Property Manager/ Team Lead for TN and MS Region
Great Value Storage
11.2017 - 03.2022
Manager
Compass Self Storage
02.2017 - 10.2017
Assistant Manager
Batteries Plus Bulbs
06.2012 - 02.2017
Bachelor of Arts - Psychology
Christian Brothers University
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