Allison McCorkle
Wilmington,NC
Summary
Highly ambitious, with a background in management/leadership, technical support and sales. Expertise in learning a new skill/position very quickly, working in a team environment and overall leadership.
Overview
11
11
years of professional experience
Work History
Digital Sales Representative
RingCentral
10.2021 - 11.2023
- Monitored customer conversations on chat and provided timely, knowledgeable assistance.
- Handled inbound customer chat conversations from RingCentral websites.
- Assisted team leader with coaching and mentoring of new employees.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
Business Development Representative
RingCentral
03.2019 - 10.2021
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Technical Support Supervisor
Verizon Wireless
11.2014 - 02.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
Technical Support Expert
Verizon Wireless
10.2012 - 11.2014
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Monitored systems in operation and quickly troubleshot errors.
Education
BBA - Accounting
East Carolina University
Greenville, NC12.2009
Skills
- Issue Resolution
- Strategic Planning
- Schedule Development
- Operations Management
- Quick Learner
- Hard Working
- Works Well with Others
Timeline
Digital Sales Representative
RingCentral
10.2021 - 11.2023
Business Development Representative
RingCentral
03.2019 - 10.2021
Technical Support Supervisor
Verizon Wireless
11.2014 - 02.2019
Technical Support Expert
Verizon Wireless
10.2012 - 11.2014
BBA - Accounting
East Carolina University