Allison mckenzie
CHICAGO,IL
Summary
Dynamic CSR/Dispatcher with a proven track record at Chicago Intermodal, excelling in customer relations and problem resolutions .Experienced with coordinating transportation logistics and managing schedules effectively. Utilizes strong problem-solving skills to ensure timely deliveries and smooth operations. Track record of maintaining excellent communication with drivers and customers to resolve issues promptly.
Overview
12
12
years of professional experience
Work History
CSR/DISPATCHER
Chicago intermodal
Chicago, IL
11.2013 - 08.2025
- Assisted customers with inquiries and resolved issues through effective communication.
- Processed orders and managed customer accounts using CRM software.
- Coordinated logistics and shipment details to ensure timely delivery of services.
- Provided feedback to management on service improvements and customer satisfaction trends.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
St Barbara High School
Chicago, ILSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Computer proficiency
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Clerical support
- Multi-line phone talent
- Assertiveness
- Spreadsheets
Timeline
CSR/DISPATCHER
Chicago intermodal
11.2013 - 08.2025
High School Diploma -
St Barbara High School