Allison McPhee
CVS Pharmacy
Arnold
1
Certification
28
years of professional experience
Detail-oriented Pharmacy Technician with a strong focus on medication dispensing, patient confidentiality, and workflow optimization. Proven ability to enhance pharmacy operations and improve patient satisfaction.
Work History
Pharmacy Technician
1 Year 2 Months- Processed prescription medications accurately using pharmacy software systems.
- Assisted pharmacists in preparing and dispensing medications to patients.
- Maintained inventory levels, ensuring availability of essential pharmaceuticals and supplies.
- Trained new pharmacy technicians on operational procedures and customer service standards.
- Implemented safety protocols to maintain a clean and organized work environment.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Pharmacy Technician
27 Years 10 Months- Educated patients on proper medication usage and potential side effects.
- Collaborated with healthcare professionals to resolve prescription issues efficiently.
- Conducted quality control checks on medication orders for accuracy and compliance.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into the internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured, and compounded medications following standard procedures.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Assisted in management of prescription deliveries, improving patient convenience.
Education
High School Diploma
Skills
Medication dispensing
Prescription filling
HIPAA compliance
Insurance billing
Customer inquiries
Workflow optimization
Medication distribution
Patient privacy
Insurance processing
Team collaboration
HIPAA compliance
Labeling accuracy
Certification
- CPhT - California Pharmacy Technician license 115809
- PTCB license 460101081259035
Timeline
Pharmacy Technician
CVS Pharmacy
06.2025 - CurrentRead More
Pharmacy Technician
Rite Aid
08.1998 - 06.2026Read More
Smithtown West
High School Diploma
Read More