Allison Merchant
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Hardworking and passionate about learning new roles and taking on added responsibilities to achieve company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Manager
Willies Grill & Icehouse
05.2022 - 07.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Handled end of shift checkouts and money due as well as inventory deposits to and from the safe.
- Inventory liquor, beer and wine along with dry storage, fridge and freezer storage.
Barender
Willies Grill & Icehouse
05.2021 - 07.2023
- Served high customer volumes during special events, nights, and weekends while maintaining guest ambiance with music, lighting and sports channels.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, detailed cleaning, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Built strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Receptionist
Waxing the City
01.2020 - 03.2020
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Controlled atmosphere with music
- Kept inventory of wax, strips, peels, scrubs, and masks.
- Furloughed due to COVID.
Floor Coordinator
Willies Grill & Icehouse - Military
12.2017 - 01.2020
- Coordinated with the team to create appealing display setups, driving sales growth.
- Maintained a well-organized floor layout, optimizing merchandise presentation and customer experience.
- Ensured store cleanliness by regularly inspecting and addressing housekeeping needs on the sales floor.
- Controlling the food window insuring orders are delivered to the table accurately and in a timely manner as well as keeping all condiments, sauces and trays stocked for plating.
Waitress
Willies Grill & Icehouse - Leon Springs
02.2015 - 12.2017
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Cashier
Longhorn Cafe
02.2014 - 02.2015
- Greeted customers entering store and responded promptly to customer needs as well as answering phones and booking parties.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked, organized and iced beer and wine bottles in front troughs.
- Maintained clean entrance, back of house and coolers to health regulations.
Education
No Degree - Prenursing Studies
Northwest Vista College
San Antonio, TX01.2018
High School Diploma -
Boerne High School
Boerne, TX06.2016
Skills
- Customer service focus
- Accurate money handling
- Schedule Management
- Critical Thinking
- Staff Supervision
Certification
Texas General Lines Property & Casualty Insurance License - July 2024
Timeline
Shift Manager
Willies Grill & Icehouse
05.2022 - 07.2023
Barender
Willies Grill & Icehouse
05.2021 - 07.2023
Receptionist
Waxing the City
01.2020 - 03.2020
Floor Coordinator
Willies Grill & Icehouse - Military
12.2017 - 01.2020
Waitress
Willies Grill & Icehouse - Leon Springs
02.2015 - 12.2017
Cashier
Longhorn Cafe
02.2014 - 02.2015
No Degree - Prenursing Studies
Northwest Vista College
High School Diploma -
Boerne High School
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