Allison Morgan
Williams,VA
Summary
Professional with experience in managing events, prepared for this role. Skilled in event planning, vendor coordination, and budget management. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable and resourceful, bringing creativity and organization to every project.
Overview
17
17
years of professional experience
Work History
Sales Manager
Great Wolf Lodge
10.2023 - 09.2025
- Assisted in developing sales strategies to enhance customer engagement and retention.
- Attended industry events and conventions to expain sales opportunities.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Director of Sales and Events
St. George Brewery
06.2023 - 10.2023
- Developed and implemented sales strategies to enhance market penetration.
- Established rapport with clients to enhance customer satisfaction and retention.
- Managed follow-up communications, ensuring timely responses to client inquiries and concerns.
Catering Manager
Grey Goose Catering
06.2021 - 11.2022
- Coordinated event logistics, including menu planning and vendor management, ensuring seamless execution of catering services.
- Developed and maintained positive client relationships, enhancing customer satisfaction through effective communication and service delivery.
- Implemented staff training programs, improving team performance and service quality in high-pressure environments.
Sales Associate
Ann Taylor Loft
03.2013 - 08.2022
- Collaborated with management to develop promotional displays, increasing product visibility and sales.
- Delivered exceptional customer service, resolving issues and enhancing overall shopping experience.
- Conducted regular audits of merchandise quality, maintaining high standards for customer satisfaction.
Children's Lead
Barnes and Noble
09.2016 - 07.2022
- Resolved customer inquiries through various communication channels, ensuring timely and accurate response and with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Sales and Catering Coordinator
Crowne Plaza Hampton Marina
11.2014 - 01.2016
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Resolved customer inquiries through various communication channels, ensuring timely and accurate responses.
- Trained new team members on company policies and best practices for customer interactions.
Reservation Agent
Umstead Hotel & Spa
08.2014 - 11.2014
- Managed high-volume inbound reservation inquiries, ensuring exceptional customer service and satisfaction.
- Managed guest check-in and check-out processes, ensuring smooth transitions and high satisfaction.
- Implemented efficient scheduling systems for room assignments, optimizing occupancy rates.
Facility Rental Coordinator
Mariners Museum
09.2010 - 03.2013
- Coordinated rental agreements and ensured compliance with company policies.
- Developed relationships with clients to enhance customer satisfaction and retention.
- Streamlined rental processes to improve efficiency and reduce turnaround time.
Front of House Manager
Ferguson Center For The Arts
08.2008 - 09.2010
- Directed front of house operations, ensuring exceptional guest experiences and efficient service delivery.
- Resolved guests complaints while maintaining positive customer environment.
Education
Bachelor of Science - Tourism And Events Management
George Mason University
Fairfax, VASkills
- Relationship building
- Guest relations
- Deadline management
- Sales and promotion
- Loyalty cultivation
Timeline
Sales Manager
Great Wolf Lodge
10.2023 - 09.2025
Director of Sales and Events
St. George Brewery
06.2023 - 10.2023
Catering Manager
Grey Goose Catering
06.2021 - 11.2022
Children's Lead
Barnes and Noble
09.2016 - 07.2022
Sales and Catering Coordinator
Crowne Plaza Hampton Marina
11.2014 - 01.2016
Reservation Agent
Umstead Hotel & Spa
08.2014 - 11.2014
Sales Associate
Ann Taylor Loft
03.2013 - 08.2022
Facility Rental Coordinator
Mariners Museum
09.2010 - 03.2013
Front of House Manager
Ferguson Center For The Arts
08.2008 - 09.2010
Bachelor of Science - Tourism And Events Management
George Mason University
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