Allison M. Pantera
East Longmeadow,MA
Summary
Professional technician with deep expertise in plasma center operations. Proven ability to ensure quality control, manage complex equipment, and adhere to safety protocols. Strong focus on team collaboration and achieving results, with flexible approach to meeting changing needs. Skilled in phlebotomy, donor screening, and regulatory compliance. Known for reliability and effective communication in fast-paced environments.
Seeking a position to utilize business education and experience in a professional setting that fosters continuous growth and learning.
Overview
26
26
years of professional experience
Work History
Senior Plasma Center Technician
Biolife Plasma Services
West Springfield, MA
01.2023 - Current
Stay at Home Mother
Home
East Longmeadow, MA
07.2011 - 01.2023
Senior Agency Licensing/Contracting Analyst
Liberty Mutual Insurance Company
Weston, MA, USA
06.2004 - 07.2011
- Acted a liaison between Regional Companies, agencies, and department of insurance on appointment and licensing & contracting of agents and agencies
- Established and maintained records and database reflecting agency contracts and licensing information
- Work closely with underwriters on a policy to policy basis
- Very involved with company mergers
- Took on responsibility in my position and lead others on my team
- Actively involved in the interview process of possible new candidates
Licensing/Contracts Analyst
MassMutual Financial Group
Springfield, MA, USA
11.2001 - 09.2003
- Set up broker contracts for company disability offices nationwide
- Process appointments in order for producers to sell DI products nationwide
- Work with our New Business area to properly release policies
- Work on special projects to improve efficiency of development procedures
- Create and initiate various team-building exercises within subset of division
Customer Service Representative/Call Center
MassMutual Financial Group
Springfield, MA, USA
07.2000 - 11.2001
- Resolve issues with policyholders, agents, producers, field personnel and home office employees, maintaining ownership until task is completed
- Involvement in 'On the Job Training' (OJT) program designed to help in transition of new employees within the business division
- Cross-training and mentoring other team members concerning product lines of business and company policies/procedures
Head Cashier/Teller
TD Bank (formerly SIS Bank)
East Longmeadow, MA, USA
11.1998 - 07.2000
- Handled day-to-day transactions to support bank business and control customer flow
- Performed main distribution of funds to all branch tellers
- Assumed responsibility for bank vault, money shipments and large business deposits
- Balancing of the ATM machines
Education
Associate in Science - Business Administration
Springfield Technical Community College
Springfield, MA05.2010
Skills
- Apple
- Windows
- Microsoft Office Suite
- SAP
- Leadership
- Advanced corporate training in Microsoft products
- Insurance
- Banking
- Multi-tasking
- High pressure environment
- Phlebotomy
Skillsets
- Apple
- Windows
- Microsoft Office Suite
- SAP
- Leadership role w/ special projects working remotely for Fortune 500 insurance company
- Advanced corporate training in Microsoft products through MassMutual Corporate University
- Various Insurance/Banking related training & classes done throughout the course of my work history
- Multi-tasker with ability to work in high pressure environment
Timeline
Senior Plasma Center Technician
Biolife Plasma Services
01.2023 - Current
Stay at Home Mother
Home
07.2011 - 01.2023
Senior Agency Licensing/Contracting Analyst
Liberty Mutual Insurance Company
06.2004 - 07.2011
Licensing/Contracts Analyst
MassMutual Financial Group
11.2001 - 09.2003
Customer Service Representative/Call Center
MassMutual Financial Group
07.2000 - 11.2001
Head Cashier/Teller
TD Bank (formerly SIS Bank)
11.1998 - 07.2000
Associate in Science - Business Administration
Springfield Technical Community College