Allison Mullen
Staten Island,NY
Work Preference
Summary
Dynamic professional skilled in addressing team needs through innovative strategies and a strong focus on daily operations. Proven ability to coordinate schedules and workflows effectively, ensuring alignment with business objectives and enhancing overall productivity. A strong work ethic, combined with a resourceful and positive demeanor, fosters a collaborative environment that drives success. Committed to delivering exceptional results while adapting to the evolving demands of the workplace.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks
08.2024 - Current
- Supervised daily operations, ensuring efficient workflow and high-quality service standards.
- Trained and mentored new team members, fostering skill development and team cohesion.
- Implemented process improvements that enhanced productivity and customer satisfaction.
- Managed inventory levels, optimizing stock usage while minimizing waste.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Barista Trainer
Starbucks, Barista
08.2018 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Taught proper procedures and strategies for success to new employees.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
Neighborhood Expert
Applebee's Neighborhood Grill & Bar
04.2021 - 09.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
Education
High School Diploma -
New Dorp High School
Staten Island, NY06-2020
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Conflict resolution techniques
- Strategic planning
- Strong verbal and written communication
- Policy and procedure enforcement
- Diplomatic and fair
Certification
- Food Safety License - Present
Timeline
Shift Supervisor
Starbucks
08.2024 - Current
Neighborhood Expert
Applebee's Neighborhood Grill & Bar
04.2021 - 09.2022
Barista Trainer
Starbucks, Barista
08.2018 - Current
High School Diploma -
New Dorp High School
Photography
Working on building up my portfolio to make more of a career out of photography.
Skills
- Training
- Coordinating with Supervisors
- Hospitality and Professionalism