ALLISON OBANNON
Villa Rica,GA
Summary
Personable customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
2
2
years of professional experience
Work History
Pro Services Specialist
Floor and Decor
Atlanta, GA
10.2020 - 04.2021
- Collaborated across departments to resolve customer-related issues
- Built trusting relationship with customers to better understand needs
- Managed customer calls efficiently in fast-paced call center environment
- Followed up with customers to offer additional support and check resolution satisfaction.
Infant Room Teacher
Crossroads Academy
Douglasville, GA
07.2019 - 06.2020
- Encouraged self-esteem, independence, and respect through positive role-modeling
- Supervised babies during all activities to maintain safety and wellbeing
- Communicated effectively by being friendly and nurturing and cultivating connection
- Monitored children's progress and discussed challenges with parents and caregivers to foster open communication
- Fostered welcoming learning environments rooted in exploring the world and building developmentally appropriate skills.
Medical Billing Administrator
Trina Fricks
Dallas, GA
01.2019 - 07.2019
- Reviewed patient records for accuracy and completeness of information, and verified insurance coverage.
- Prepared and submitted claims to insurance companies for reimbursement.
- Processed incoming payments from insurance companies or patients.
- Resolved billing disputes with insurance companies in a timely manner.
- Maintained accurate accounts receivable records and updated patient files accordingly.
- Performed periodic audits of coding accuracy according to established protocols.
Education
High School Diploma -
Douglas County High School
05.2014
Skills
- Active/Empathetic Listening
- De-Escalation Techniques
- Behavior Modeling/Management
- Lesson Plan Implementation
- Group and Individual Instruction
- Creative Problem Solving
- Retail Sales Customer Service
- Payment Processing
Middle Initial
A
Languages
English, Spanish
Languages
Spanish
Full Professional
Timeline
Pro Services Specialist
Floor and Decor
10.2020 - 04.2021
Infant Room Teacher
Crossroads Academy
07.2019 - 06.2020
Medical Billing Administrator
Trina Fricks
01.2019 - 07.2019
High School Diploma -
Douglas County High School