Efren Gonzalez
Las Vegas,NV
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Reliable and upbeat Pro Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pro Services Specialist
Floor & Decor
09.2021 - 07.2023
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Set up promotional displays and equipment for special events and activities.
- Built and established positive relationships with patrons, team members and supervisors.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Accomplished multiple tasks within established timeframes.
E-Commerce Associate
Walmart
11.2019 - 06.2021
- Configured, added and removed items and images to provide most accurate representation of products on company's web portal.
- Monitored website traffic and customer reviews to evaluate responses to site updates.
- Inspected landing pages, product information and checkout options to verify visual appeal, accuracy and usability.
- Collaborated with search engine shopping specialists to place marketing content in desired online locations.
Education
High School Diploma -
Kempner High School
Sugar Land, TX05.2013
Skills
- Active Listening
- Self-Motivated
- Product and Service Sales
- Stocking and Receiving
- Shrinkage Prevention
- Leadership
Accomplishments
- Achieved 3rd in Sales by communicating with the customer with accuracy and efficiency.
- Documented and resolved Sales issues which led to our store being 2nd in the Region in Sales.
Certification
- Certified Forklift Operator.
- Certified to operate multiple heavy equipment. I.E Reach Truck.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Pro Services Specialist
Floor & Decor
09.2021 - 07.2023
E-Commerce Associate
Walmart
11.2019 - 06.2021
High School Diploma -
Kempner High School
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