Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Saltzer

Fairlawn,Virgina

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Sharp and energetic Consultant successful at troubleshooting and handling customer support issues quickly. Educated and well-traveled with active listening, relationship-building, customer service and interpersonal skills. Sales-oriented personality and practiced communicator committed to working with a successful team.

Overview

30
30
years of professional experience

Work History

Pro Services Specialist

Lowes
Fairlawn, VA
02.2020 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Recommended products to customers, thoroughly explaining details, increasing sales from previous year by 22%.
  • Responded proactively and positively to rapidly changing supply chain issues.
  • Delivered prompt service to prioritize customer needs.

Silver Director / Wellness Advocate

DoTERRA
Pleasant Grove , UT
02.2014 - Current
  • Developed and implemented training classes to educate team of over 400 members on 4 continents and 17 US states.
  • Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions to navigate complex healthcare systems.
  • Developed and implemented training classes to educate team member duties in accordance with applicable standards, policies and FDA guidelines to promote safe healthcare alternatives.

Sr Director Consultant

BNI
Fairlawn, Virgina
11.2010 - Current
  • Delivered outstanding service to client chapters to maintain and extend relationship for future business opportunities across 4 regions.
  • Supported top-level decision-making and strategy planning, forging productive relationships with Executive Directors, top leaders and serving as key advocate for various issues.
  • Coordinated leadership workshops to educate team members on best practices to optimize productivity.

Corporate Travel Counselor

Carlson Wagonlit Travel
Minneapolis, MN
01.2002 - 08.2010
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments in over 10,000,000 travel Itineraries created in CWT Symphonie.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of corporate travel budgets.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions to resolve system issues.
  • Collaborated with vendors to enhance components and resolve advanced problems.

Education

Bachelor of Arts - Education

Winona State University
Winona, MN

Associate of Applied Science - Medical Technology

Mayo School of Health Sciences
Rochester, MN

Skills

  • Relationship Building
  • Active Listening
  • Verbal and Written Communication
  • Cost Documentation
  • Transportation Booking
  • Detail-Oriented
  • International and Domestic Travel
  • Dependable and Responsible
  • Multitasking Abilities
  • Teamwork and Collaboration
  • Organization and Time Management

Timeline

Pro Services Specialist

Lowes
02.2020 - Current

Silver Director / Wellness Advocate

DoTERRA
02.2014 - Current

Sr Director Consultant

BNI
11.2010 - Current

Corporate Travel Counselor

Carlson Wagonlit Travel
01.2002 - 08.2010

Bachelor of Arts - Education

Winona State University

Associate of Applied Science - Medical Technology

Mayo School of Health Sciences

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Kevin Saltzer