Tuesday Turner
McDonough,GA
Summary
Results-driven Pro Services Specialist with expertise in project planning and customer support. Enhanced operational efficiency and customer satisfaction through effective service delivery and relationship building. Proven strengths in communication, problem-solving, and team collaboration, leading to improved department performance and client relationships.
Overview
2027
2027
years of professional experience
Work History
Pro Services Specialist
Lowes Home Improvement
West Palm Beach, Florida
05.2025 - Current
- Guided customers in product selection and project planning for home improvement projects.
- Managed contractor coordination for on-time delivery of services and materials.
- Maintained knowledge of current promotions and inventory to provide accurate information.
- Worked with team members to enhance operational processes and service delivery.
- Developed detailed project plans outlining timelines, resources, milestones.
- Identified areas of improvement within the Pro Services program and implemented changes accordingly.
Appliance Sales Specialist
Lowes Home Improvement
Tomball, Texas
08.2020 - 02.2024
- Assisted customers in selecting appliances that meet their needs.
- Assisted customers in finding the right appliance for their needs and budget.
- Approached customers and asked open-ended questions to better understand buying needs and budgets.
- Greeted customers entering appliance showroom proactively and courteously.
- Promoted warranty programs during appliance purchases, enhancing customer satisfaction and increasing sales.
- Detailed latest promotions, sales incentives, and rebates to share with customers, helping clients save on purchases.
- Provided guidance on appliance care and maintenance to customers.
- Contributed to visual merchandising of appliance displays for better presentation.
- Maintained inventory accuracy of appliances on sales floor, ensuring product availability for customers.
- Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
- Coordinated schedules with customers for appliance deliveries, and installations.
- Collaborated with team members to ensure efficient store operations.
- Created working relationships with vendors to obtain best pricing and maintenance options.
- Maintained department and showroom with neat and orderly displays.
- Coordinated promotional events, driving customer engagement and boosting sales through special offers.
Front End Supervisor
Lowes Home Improvment
McDonough, Georgia
- Supervised front end operations to ensure customer satisfaction and efficiency.
- Trained and mentored team members on company policies and procedures.
- Managed cash handling processes and maintained accurate register balances.
- Assisted customers with inquiries, returns, and product location throughout the store.
- Ensured compliance with safety protocols and maintained a clean work environment.
Education
High School Diploma -
Fort Lauderdale High School
05-1992
Skills
- Customer assistance and support
- Project planning and coordination
- Relationship management
- Relationship building
- Inventory management and control
- Process improvement strategies
- Problem solving
- Conflict resolution
- Time management
Accomplishments
Over 2 million in sales
Timeline
Pro Services Specialist
Lowes Home Improvement
05.2025 - Current
Appliance Sales Specialist
Lowes Home Improvement
08.2020 - 02.2024
Front End Supervisor
Lowes Home Improvment
High School Diploma -
Fort Lauderdale High School