Julie West
Rockwood,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Pro Services Specialist
Home Depot
10.2017 - 09.2020
- Was awarded multiple "Homer" awards which is their version on an excellence award.
- Worked as a Pro Service desk Supervisor and was a key carrier in Alaska
- Trained new personnel regarding company operations, policies and services.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Sales Associate
Bzak Landscaping
10.2016 - 10.2018
- Managed efficient cash register operations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Used in-store system to locate inventory and place special orders for customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Customer Service Representative
Lowes Home Improvment
10.2015 - 10.2017
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Increased efficiency and team productivity by promoting operational best practices.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Education
High School Diploma -
Milford Sr High School
Milford, OH05.2017
Skills
- Data Collection
- Minute Taking
- System implementation
- Project management abilities
- POS systems expert
- Customer Assistance
- Staff education and training
- Payment Processing
- Decision-Making
- Customer Service
Timeline
Pro Services Specialist
Home Depot
10.2017 - 09.2020
Sales Associate
Bzak Landscaping
10.2016 - 10.2018
Customer Service Representative
Lowes Home Improvment
10.2015 - 10.2017
High School Diploma -
Milford Sr High School