Allison Opperman
Grand Rapids,MI
Summary
Service Advisor with a proven track record at Camping World, excelling in customer relationship management and workflow optimization. Achieved exceptional satisfaction rates by guiding clients through the RV purchasing journey. Strong leadership abilities and excellent communication skills drive team success and enhance service delivery. Passionate about fostering lasting customer connections.
Overview
7
7
years of professional experience
Work History
Service Advisor
Camping World
Grand Rapids, Michigan
12.2024 - 02.2026
- Guided customers through entire RV purchasing process to enhance satisfaction.
- Processed and closed work orders for over 400 units, ensuring timely service delivery.
- Scheduled work orders for service technicians, prioritizing urgent tasks.
- Managed detail department to ensure units were presentation-ready for customer demonstrations.
- Collaborated with sales and service managers in daily meetings to align sales and service teams.
- Coordinated with sales, parts, detail, and service teams to streamline delivery processes.
RV Sales Associate
Camping World RV Sales
Grand Rapids, Michigan
06.2024 - 02.2026
- Assisted customers in selecting RVs tailored to individual needs and preferences.
- Demonstrated RV features and benefits to engage potential customers and facilitate informed purchasing decisions.
- Maintained comprehensive knowledge of RV models and industry trends.
- Worked independently to consistently achieve monthly sales goals.
- Addressed customer inquiries post-sale, ensuring satisfaction and fostering long-term relationships.
General Manager
Journeys by Genesco
Novi, MI
01.2023 - 01.2024
- Exceeded sales goals on a weekly, monthly and yearly basis, maintaining 150%+ of overall sales goals.
- Earned award for top dollar increase in 2023, recognizing exceptional sales performance.
- Utilized sales software to track and enhance store performance against weekly sales goals, establishing stretch goals by benchmarking against successful stores in the district.
- Evaluated staff weekly to monitor achievement of sales goals and quotas, providing targeted coaching to enhance sales techniques and develop effective pitches.
- Led team by demonstrating strong work ethic and setting performance standards. If I can reach quotas, so can you!
- Prepared the sales floor for grand openings, ensuring all styles were displayed properly.
Guest Service Manager
Busch's Fresh Food Market
Plymouth, MI
01.2019 - 01.2020
- Maintained positive attitude and strong interpersonal skills, enhancing guest experiences and fostering lasting relationships. Used effective conflict resolution strategies to address guest concerns.
- Communicated effectively and demonstrated empathy to enhance guest satisfaction, ensuring each guest left with a positive shopping experience.
- Adapted quickly to changes in work environment during Coronavirus pandemic, effectively managing multi-tasking demands.
Education
High School Diploma -
Winston Churchill High School
Livonia, MISkills
- Work order processing
- Customer relationship management
- Effective communication
Timeline
Service Advisor
Camping World
12.2024 - 02.2026
RV Sales Associate
Camping World RV Sales
06.2024 - 02.2026
General Manager
Journeys by Genesco
01.2023 - 01.2024
Guest Service Manager
Busch's Fresh Food Market
01.2019 - 01.2020
High School Diploma -
Winston Churchill High School