Joshua Beltran
Hialeah,FL
Summary
Dedicated worker with strong customer service skills, and an expert at identifying and fulfilling client needs to the best of my ability. Able to collaborate effectively with colleagues to ensure a positive work environment. A detail-oriented approach ensures smooth operations and high-quality service delivery. Consistently maintains an upbeat, positive demeanor, while embracing opportunities for continuous learning. Highly reliable, dependable, and punctual individual.
Overview
4
4
years of professional experience
Work History
Service Advisor
Autonation Honda
Miami, FL
02.2024 - Current
- Assisted customers with vehicle service inquiries and scheduled appointments.
- Communicated service recommendations based on customer needs and vehicle condition.
- Coordinated with technicians to ensure timely completion of service requests.
- Managed service records and maintained accurate customer information in the system.
- Explained warranty coverage and service plans to customers effectively.
- Addressed customer concerns and resolved issues to enhance satisfaction.
- Provided updates to customers regarding service progress and completion times.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Resolved customer complaints in an efficient and courteous manner.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Prepared and processed work orders for automotive repairs efficiently.
- Coordinated parts ordering and inventory management for timely repairs.
- Greeted customers and addressed their needs in a professional manner.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Followed up with existing customers regarding past services performed on their vehicles.
- Upsold additional products or services when appropriate.
- Participated in ongoing training activities related to automotive technology advancements.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
Store Clerk
Ups Store
Miramar, Florida
03.2022 - 02.2024
- Assisted customers with shipping and mailing services.
- Operated cash register and processed customer transactions.
- Maintained inventory levels and organized stockroom efficiently.
- Provided product information and recommendations to customers.
- Trained new staff on store procedures and customer service standards.
- Supported marketing efforts by displaying promotional materials effectively.
- Performed opening, closing duties including counting money in registers at start, end of shift, reconciling discrepancies between computer-generated reports and actual count totals.
- Provided excellent customer service by greeting customers, responding to questions, and offering assistance with locating items.
- Organized store shelves according to product type and size.
- Stocked shelves with incoming shipments of products from vendors or suppliers.
- Completed weekly tasks such as cleaning counters and floors, dusting shelves, stocking shelves with new merchandise.
- Received deliveries, scanned packages, and updated orders in internal database.
- Processed customer payments accurately and efficiently.
- Balanced receipts against cash on hand at end of shift to ensure accuracy in accounting records.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Created displays to promote special offers or seasonal products.
- Assisted in training new staff members on proper cash handling procedures and use of POS system.
Education
High School Diploma -
Mater Lakes Academy
Miami Lakes, FL06-2022
Skills
- Customer service
- Work order processing
- Customer relationship management
- Scheduling appointments
- Problem solving
- Effective communication
- Time management
- Team collaboration
- Handling customer complaints
- Warranty claims process management
- Service scheduling
- Problem-solving abilities
- Strong work ethic
- Hospitality and accommodation
- Price quote preparation
- Flexible schedule
- Excellent people skills
- Sales strategies
- Upselling
- Listening skills
Languages
Spanish
Limited
Timeline
Service Advisor
Autonation Honda
02.2024 - Current
Store Clerk
Ups Store
03.2022 - 02.2024
High School Diploma -
Mater Lakes Academy